Salesforce Sales Operations

Completed by karen chenoa sergent

August 5, 2022

Approximately 16 weeks to complete.

Course Certificates Completed

Sales and CRM Overview

Lead Management in Salesforce

Opportunity Management in Salesforce

Reports, Dashboards, and Customer Success in Salesforce

View certificate for karen chenoa sergent, Salesforce Sales Operations, offered through Coursera. In this Specialization, learners mastered the foundational skills in Salesforce needed to start a new career. Specifically, learners gained an overview of Sales and CRM fundamentals, managed leads in Salesforce, managed opportunities in Salesforce, effectively leveraged Salesforce data with reports and dashboards in the Sales Cloud, and optimized customer success in the Service Cloud.

Course Certificates

Earned after completing each course in the Specialization

Sales and CRM Overview

Salesforce & Pathstream

Taught by: Trailhead, Angela Prakash & Anthony Jones

Completed by: karen chenoa sergent by July 24, 2022

4 weeks of study, 5-7 hours/week

View this certificateChevron Right

Lead Management in Salesforce

Salesforce & Pathstream

Taught by: Trailhead, Angela Prakash & Anthony Jones

Completed by: karen chenoa sergent by July 29, 2022

4 weeks of study, 6-8 hours/week

View this certificateChevron Right

Opportunity Management in Salesforce

Salesforce & Pathstream

Taught by: Trailhead, Angela Prakash & Anthony Jones

Completed by: karen chenoa sergent by August 1, 2022

4 weeks of study, 6-8 hours/week

View this certificateChevron Right

Reports, Dashboards, and Customer Success in Salesforce

Salesforce & Pathstream

Taught by: Angela Prakash & Anthony Jones

Completed by: karen chenoa sergent by August 5, 2022

4 weeks of study, 6-8 hours/week

View this certificateChevron Right