Customer Service in the Age of Generative AI
Completed by Joel Sauerstrom
October 2, 2024
1 hours (approximately)
Joel Sauerstrom's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: AI Integrations
- Category: Drive Engagement
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Personalized Service
- Category: Generative AI
- Category: ChatGPT
- Category: Performance Improvement
- Category: Customer Support
- Category: Target Audience
