Customer Experiences with Contact Center AI

Completed by Adrian John Whiteside Thompson

March 5, 2021

3 weeks of study, 2-6 hours/week average per course

Course Certificates Completed

Contact Center AI: Conversational Design Fundamentals

Contact Center AI: Building a Dynamic Virtual Agent

Contact Center AI: Operations and Implementation

View certificate for Adrian John Whiteside Thompson, Customer Experiences with Contact Center AI, offered through Coursera. In this three-course accelerated specialization, learners designed, developed, and deployed customer conversational solutions using Contact Center Artificial Intelligence (CCAI). Learners also discovered best practices for integrating conversational solutions with existing contact centers, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Course Certificates

Earned after completing each course in the Specialization

Contact Center AI: Conversational Design Fundamentals

Google Cloud

Taught by: Google Cloud Training

Completed by: Adrian John Whiteside Thompson by February 24, 2021

3 weeks of study, 2-6 hours/week

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Contact Center AI: Building a Dynamic Virtual Agent

Google Cloud

Taught by: Google Cloud Training

Completed by: Adrian John Whiteside Thompson by February 26, 2021

3 weeks of study, 2-6 hours/week

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Contact Center AI: Operations and Implementation

Google Cloud

Taught by: Google Cloud Training

Completed by: Adrian John Whiteside Thompson by March 5, 2021

3 weeks of study, 2-4 hours/week

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