ITIL V4 Introduction to Service Management Concept
Completed by Akash Kumar
December 16, 2025
8 hours (approximately)
Akash Kumar's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Value Propositions
- Category: Technical Services
- Category: IT Service Management
- Category: Business Management
- Category: Service Management
- Category: Digital Transformation
- Category: Continuous Improvement Process
- Category: Innovation
- Category: Practice Management
- Category: Process Management
- Category: Service Improvement
- Category: Information Technology Infrastructure Library
