• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Log In
Join for Free
  • Browse
  • Service Optimization

Results for "service optimization"


  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Service Innovation and Management

    Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Team Management, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Leadership, Empowerment

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud: Infrastructure as a Service - Bachelor's

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Computing, Cloud-Native Computing, Cloud Applications, Disaster Recovery, DevOps, Virtualization, Infrastructure as Code (IaC), Cloud Storage, Cloud Security, CI/CD, Business Continuity, Cost Management, Scalability

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud: Software as a Service - Bachelor's

    Skills you'll gain: Cloud-Native Computing, Cloud Infrastructure, Cloud Computing, Public Cloud, Software As A Service, Application Deployment, Cloud Services, Cloud Security, Microservices, Amazon Web Services, Serverless Computing, Service Oriented Architecture, System Implementation

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Integrando DevOps con Azure App Service

    Skills you'll gain: Azure DevOps, System Monitoring, Application Deployment, DevOps, Microsoft Azure, Cloud Applications, Continuous Deployment, GitHub

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn

    4.4
    Rating, 4.4 out of 5 stars
    ·
    16 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Dell

    Dell Technologies Customer Service for Technical Support

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    20 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Microsoft

    Deploy containers by using Azure Kubernetes Service

    Skills you'll gain: Kubernetes, Microsoft Azure, Docker (Software), YAML, Containerization, Application Deployment, Security Controls, Cloud Infrastructure, General Networking

    3.6
    Rating, 3.6 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    A

    Amazon Web Services

    Getting Started with AWS Mainframe Modernization Service

    Skills you'll gain: Amazon Web Services, Mainframe Technologies, Mainframe Computing, Cloud Applications, Platform As A Service (PaaS), Data Migration

    4.9
    Rating, 4.9 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    Creating Service Innovation Culture in Public Sector

    Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Business Strategies, Strategic Thinking, Technology Strategies, Leadership

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Simplilearn

    Generative AI in Customer Service Operations Training

    Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Exploring Cost-optimization for GKE Virtual Machines

    Skills you'll gain: Scalability, Virtual Machines, Kubernetes, Google Cloud Platform, Cloud-Native Computing, Cloud Management, Load Balancing, Capacity Management, Network Architecture

    Intermediate · Project · Less Than 2 Hours

1…121314…295

In summary, here are 10 of our most popular service optimization courses

  • Engaging in Service Innovation and Management: Northeastern University
  • Cloud: Infrastructure as a Service - Bachelor's: Illinois Tech
  • Cloud: Software as a Service - Bachelor's: Illinois Tech
  • Integrando DevOps con Azure App Service: Coursera
  • Mastering Generative AI for Customer Service Excellence: Edureka
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Dell Technologies Customer Service for Technical Support: Dell
  • Deploy containers by using Azure Kubernetes Service: Microsoft
  • Getting Started with AWS Mainframe Modernization Service: Amazon Web Services
  • Creating Service Innovation Culture in Public Sector: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok