ServiceNow courses can help you learn IT service management, workflow automation, incident management, and change management processes. You can build skills in configuring ServiceNow applications, creating reports and dashboards, and integrating third-party tools. Many courses introduce ServiceNow's platform features, such as the ServiceNow Studio for application development and the Performance Analytics tool for data visualization, allowing you to apply your knowledge in practical settings.

Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Supplier Management, Performance Management, Coordination, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance
Intermediate · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Automation, Site Reliability Engineering, AI Integrations, Business Process Automation, AI Workflows, Quality Monitoring, IT Automation, Quality Assurance, Automation, Model Optimization, Service Level, Document Management, Prompt Engineering, Debugging
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Operational Efficiency, Leadership Studies, IT Service Management, Key Performance Indicators (KPIs), Stakeholder Management, Performance Measurement, Performance Metric, Stakeholder Communications, Service Level, Drive Engagement, Team Building, Service Management, Team Performance Management, Business Metrics, Business Leadership, Team Management, Business Communication, Performance Improvement, Data Analysis, Continuous Improvement Process
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Spring Framework, Cloud Development, Spring Boot, Database Management, Cloud Deployment, Cloud-Native Computing, Databases, Database Development, Database Systems, Software Architecture, Application Frameworks, Application Performance Management, Service Oriented Architecture, Application Deployment, Configuration Management
★ 4.3 (1.4K) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Business Relationship Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Continuous Quality Improvement (CQI), Service Level Agreement, Operational Excellence, Organizational Strategy, Process Improvement, Organizational Development, Process Development, Organizational Change, Organizational Leadership
Intermediate · Course · 3 - 6 Months

Google Cloud
Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, Google Cloud Platform, Site Reliability Engineering, Cloud Security, Data Integrity, Performance Tuning, Data Security, CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Cloud Storage, Pandas (Python Package), Unit Testing, Containerization, File I/O
★ 4 (131) · Intermediate · Specialization · 3 - 6 Months
Skills you'll gain: Prometheus (Software), Grafana, Devops Tools, System Monitoring, Kubernetes, Development Environment, Service Level, Site Reliability Engineering, Event Monitoring, Debugging, Data Maintenance, Dashboard Creation, Docker (Software), Data Pipelines, Query Languages
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Recovery, Customer Service, Customer experience improvement, Service Design, Customer Relationship Building, Experience Design, Brand Loyalty, Service Management, Customer experience strategy (CX), Customer Engagement, Service Level, Relationship Management, Service Improvement, Branding, Marketing Strategies, Strategic Marketing, Quality Management, Quality Improvement, Brand Management, Marketing and Public Relations
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Service Design, Service Management, Personalized Service, Service Improvement, Service Level, Strategic Marketing, Marketing Communications, Employee Training, Product Marketing, Operational Excellence, Marketing Channel, Marketing, Product Strategy, Quality Management, Staff Management, Promotional Strategies, Operational Efficiency
Mixed · Course · 1 - 3 Months

Board Infinity
Skills you'll gain: Docker (Software), Azure DevOps, Restful API, Azure DevOps Pipelines, Microservices, Containerization, DevOps, ASP.NET, CI/CD, .NET Framework, Devops Tools, Continuous Integration, Web Services, Continuous Delivery, Application Programming Interface (API), API Design, Test Automation, Application Deployment, Development Testing
★ 4.2 (54) · Advanced · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: Microservices, Amazon Web Services, Middleware, Software Architecture, Systems Architecture, Email Automation
Intermediate · Course · 1 - 4 Weeks