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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • R

    Rutgers the State University of New Jersey

    Procurement & Sourcing Introduction

    Skills you'll gain: Supplier Management, Procurement, Supplier Relationship Management, Strategic Sourcing, Supply Chain Management

    ★ 4.7 (1.6K) · Beginner · Course · 1 - 4 Weeks

  • J

    Johns Hopkins University

    The Unix Workbench

    Skills you'll gain: GitHub, Unix Shell, Unix, Git (Version Control System), Unix Commands, Version Control, Bash (Scripting Language), grep, Cloud Hosting, Ubuntu, Command-Line Interface, Cloud Computing, Shell Script, Linux, Mac OS, Scripting, Scripting Languages, File Management

    ★ 4.7 (1.4K) · Beginner · Course · 1 - 3 Months

  • U

    Universidade de São Paulo

    Criação de Startups: Como desenvolver negócios inovadores

    Skills you'll gain: Market Analysis, Entrepreneurship, Market Opportunities, Market Research, User Feedback, Business Modeling, User Research, New Product Development, Marketing, Product Development, Business Planning, Digital Marketing, New Business Development, Innovation, Business Development, Business Strategies, Ideation, Scalability, Entrepreneurial Finance, Business Strategy

    ★ 4.8 (614) · Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Preparing for your Professional Cloud Architect Journey

    Skills you'll gain: Cloud Computing Architecture, Network Planning And Design, Cloud Services, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Google Cloud Platform, Cloud Computing, Configuration Management, Cloud Security, Cloud Platforms, Network Infrastructure, Site Reliability Engineering, Cloud Management, Cloud Deployment, Solution Design

    ★ 4.7 (1.4K) · Advanced · Course · 1 - 3 Months

  • C

    Cloudera

    Modern Big Data Analysis with SQL

    Skills you'll gain: Database Design, SQL, Apache Hive, Relational Databases, Databases, Database Management, Database Management Systems, Data Store, Big Data, Database Systems, Amazon Web Services, MySQL, Data Management, Query Languages, Amazon S3, Data Storage, Data Access, NoSQL, Cloud Storage, Data Analysis

    ★ 4.7 (1.4K) · Beginner · Specialization · 3 - 6 Months

  • J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Medical Records, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Health Information Management and Medical Records, Health Informatics, Medical Equipment and Technology, Security Awareness, Desktop Support, End User Training and Support, Technical Support and Services, Medical Support, Technical Support, Customer Support

    ★ 4.8 (1.5K) · Beginner · Specialization · 3 - 6 Months

  • G

    Google Cloud

    Networking in Google Cloud: Fundamentals

    Skills you'll gain: Network Monitoring, Virtual Networking, General Networking, Google Cloud Platform, Network Troubleshooting, Cloud Infrastructure, Network Performance Management, Network Planning And Design, Virtual Machines, Service Level

    ★ 4.8 (1.6K) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado System

    Peer-to-Peer Protocols and Local Area Networks

    Skills you'll gain: Local Area Networks, Network Protocols, Computer Networking, Network Architecture, TCP/IP, Network Performance Management, General Networking, Network Engineering, Wireless Networks, Telecommunications, Digital Communications

    ★ 4.7 (538) · Mixed · Course · 1 - 3 Months

  • U

    Unilever

    Customer Understanding and Digital Marketing Channels

    Skills you'll gain: Customer Insights, Digital Marketing, Digital Media Strategy, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Strategic Marketing, Marketing Planning, Digital Analysis, Digital Marketing Campaigns, Content Marketing, Data-Driven Marketing, Journey Mapping, Target Audience, Customer Engagement, Persona Development, Personalized Service, Marketing Analytics, Brand Marketing, Smart Goals

    ★ 4.7 (252) · Beginner · Course · 1 - 4 Weeks

  • G

    Google

    Decisions, Decisions: Dashboards and Reports

    Skills you'll gain: Dashboard, Business Intelligence, Business Intelligence Software, Dashboard Creation, Tableau Software, Interactive Data Visualization, Business Reporting, Data Storytelling, Data Presentation, Data Visualization Software, Data Visualization, Stakeholder Communications, Performance Tuning, Interviewing Skills, Presentations, Performance Improvement, Performance Analysis

    ★ 4.8 (1.4K) · Advanced · Course · 1 - 3 Months

  • D

    Duke University

    AI Product Management

    Skills you'll gain: Deep Learning, MLOps (Machine Learning Operations), Responsible AI, Model Evaluation, Data Ethics, Data Management, Experience Design, Unsupervised Learning, Model Training, User Experience Design, Data Quality, Model Deployment, Data Preprocessing, Human Centered Design, Machine Learning, Regression Analysis, Project Management, Product Management, Product Design, Data Science

    ★ 4.7 (1.2K) · Beginner · Specialization · 3 - 6 Months

  • U

    University of Illinois Urbana-Champaign

    Entrepreneurship I: Laying the Foundation

    Skills you'll gain: Entrepreneurship, Value Propositions, Business Planning, Fundraising and Crowdsourcing, Strategic Thinking, Ideation, Business Modeling, Market Opportunities, Team Building, Market Analysis, Initiative and Leadership, Strategic Planning, Resource Management, Customer Analysis, Leadership, Customer Insights

    ★ 4.8 (1.3K) · Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Procurement & Sourcing Introduction: Rutgers the State University of New Jersey
  • The Unix Workbench: Johns Hopkins University
  • Criação de Startups: Como desenvolver negócios inovadores: Universidade de São Paulo
  • Preparing for your Professional Cloud Architect Journey: Google Cloud
  • Modern Big Data Analysis with SQL: Cloudera
  • Healthcare IT Support: Johns Hopkins University
  • Networking in Google Cloud: Fundamentals: Google Cloud
  • Peer-to-Peer Protocols and Local Area Networks: University of Colorado System
  • Customer Understanding and Digital Marketing Channels: Unilever
  • Decisions, Decisions: Dashboards and Reports: Google

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Social Media Marketing (9)
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