
Skills you'll gain: Overcoming Objections, Active Listening, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Service, Verbal Communication Skills, Interviewing Skills, Assertiveness, Empathy, Conflict Management, Productivity, Emotional Intelligence, Problem Solving
Intermediate · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Negotiation, Conflict Management, Assertiveness, Communication, Interpersonal Communications, Active Listening, Empathy, Constructive Feedback, Emotional Intelligence, Relationship Building, Team Leadership, Leadership, Employee Performance Management, Strategic Communication, Motivational Skills, Teamwork, Business Leadership, Communication Strategies, Strategic Planning, Intercultural Competence
Advanced · Specialization · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Education Software and Technology, Instructional Design, Pedagogy, Course Development, Instructional Strategies, Emerging Technologies, Learning Management Systems, Innovation, Quality Assurance, Planning, Curriculum Development, Systems Analysis, Solution Design, Design Strategies, Digital Media Strategy, Digital Transformation, Technical Documentation, Creativity, Virtual Environment, Continuous Monitoring
Beginner · Specialization · 3 - 6 Months

Universidad Nacional Autónoma de México
Skills you'll gain: Negotiation, Overcoming Objections, Contract Negotiation, Active Listening, Cooperation, Personal Development, Communication, Teamwork, Professional Development, Interpersonal Communications, Overcoming Obstacles, Needs Assessment, Conflict Management, Relationship Building, Organizational Leadership, Leadership, Collaboration, Cultural Sensitivity, Organizational Effectiveness, Business Ethics
Intermediate · Specialization · 3 - 6 Months

Tecnológico de Monterrey
Skills you'll gain: Negotiation, Conflict Management, Business Leadership, Communication Strategies, Strategic Planning, Relationship Building, Intercultural Competence, Complex Problem Solving, Cultural Diversity
Intermediate · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Grammar, Proofreading, Writing, Literacy, Editing, Language Competency
Beginner · Course · 1 - 3 Months

Universidad de Palermo
Skills you'll gain: Business Process Management, Business Process, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence, Business Strategy
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Process Capability, Process Mapping, Lean Methodologies, Value Engineering, Process Improvement, Six Sigma Methodology, Key Performance Indicators (KPIs), Problem Management, Statistical Analysis, Data Collection, Project Management, Root Cause Analysis
Beginner · Course · 1 - 4 Weeks

Universidad Nacional Autónoma de México
Skills you'll gain: Organizational Skills, Time Management, Office Management, Productivity, Prioritization, Workflow Management, Business Process, Business Administration, Planning, Goal Setting, Lean Methodologies
Beginner · Course · 1 - 3 Months

Universidad de Palermo
Skills you'll gain: Advertising, Social Media Management, Marketing Communications, Integrated Marketing Communications, Digital Advertising, Social Media Marketing, Marketing, Strategic Communication, Digital Marketing, Target Audience, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Universidad de Palermo
Skills you'll gain: Team Leadership, Team Management, Organizational Leadership, Leadership Development, Leadership, Industrial and Organizational Psychology, Motivational Skills, Business Leadership, Leadership and Management, Case Studies, Professional Development, Personal Attributes, Organizational Structure, Business, Diversity and Inclusion, Adaptability, Business Administration, Human Development
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Conflict Management, Negotiation, Communication, Interpersonal Communications, Relationship Building, Emotional Intelligence, Active Listening, Empathy, Decision Making, Critical Thinking
Intermediate · Course · 1 - 4 Weeks