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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Alex Genadinik

    Sales Copywriting And Landing Page Optimization With ChatGPT

    Skills you'll gain: Sales Strategy, Marketing Psychology, Marketing Materials, Copywriting, Sales, Sales Process, Selling Techniques, Consumer Behaviour, Marketing, Marketing Strategies, Target Audience, Promotional Strategies, ChatGPT

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
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    Google Cloud

    Organizational Change and Culture for Adopting Google Cloud

    Skills you'll gain: Business Transformation, Site Reliability Engineering, Innovation, Digital Transformation, Serverless Computing, Application Programming Interface (API), Technology Strategies, Hybrid Cloud Computing, Safety Culture, Data Strategy, Organizational Change, Change Management, Cloud Infrastructure, Cloud Computing, Cloud Solutions, Culture Transformation, People Management, Management Training And Development, CI/CD, Service Level

    4.7
    Rating, 4.7 out of 5 stars
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    3.8K reviews

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Verify Fixes and Analyze Quality Metrics

    Skills you'll gain: Verification And Validation, Software Quality Assurance, Software Quality (SQA/SQC), Debugging, Maintainability, Regression Testing, Quality Assurance, Data Quality, Issue Tracking, Root Cause Analysis, Business Intelligence, Jira (Software)

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Kennesaw State University

    Career Discovery

    Skills you'll gain: Professional Networking, LinkedIn, Mentorship, Professional Development, Interviewing Skills, Social Media, Relationship Building, Social Media Strategy, Planning, Strategic Communication, Communication, Adaptability, Collaboration, Business Research, Negotiation, Leadership, Professionalism, Goal Setting, Personal Development, Market Research

    4.6
    Rating, 4.6 out of 5 stars
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    1.7K reviews

    Beginner · Specialization · 3 - 6 Months

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    Amazon Web Services

    Salesforce on AWS-From Basics to Business Innovation-Español

    Skills you'll gain: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Excellence, Data Integration, Amazon Web Services, Systems Integration, Strategic Partnership, Customer Service, Business Solutions, Business Transformation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    University of Illinois Urbana-Champaign

    The Digital Marketing Revolution

    Skills you'll gain: Marketing Management, Marketing, Marketing Strategies, Consumer Behaviour, Marketing Channel, Global Marketing, Digital Transformation, MarTech, Case Studies, Digital Marketing, Business Strategy, Customer experience improvement, Business Transformation, Innovation

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
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    1.8K reviews

    Beginner · Course · 1 - 4 Weeks

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    Kennesaw State University

    Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course)

    Skills you'll gain: Value Propositions, Business Modeling, Presentations, Customer Analysis, Innovation, Customer Relationship Management, Entrepreneurship, Marketing Channel, Business Strategy, Strategic Partnership, Cost Management, Revenue Management, Resource Management

    4.7
    Rating, 4.7 out of 5 stars
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    688 reviews

    Beginner · Course · 1 - 3 Months

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    Coursera

    Apply Market-Scan for Top Suppliers

    Skills you'll gain: Strategic Sourcing, Supplier Management, Procurement, Vendor Management, Project Scoping, Market Analysis, Supply Chain, Market Intelligence, Market Research, Business Research, Data Collection, Project Documentation, Business Writing, Organizational Skills

    Beginner · Course · 1 - 4 Weeks

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    LearnQuest

    Advanced Closing Tactics for High-Value Deals

    Skills you'll gain: Overcoming Objections, Closing (Sales), Sales, Marketing Psychology, Regional Sales, Sales Process, Consumer Behaviour, Upselling, Customer Relationship Management, Sales Presentation, Customer Analysis, Negotiation, Price Negotiation, Contract Negotiation, Virtual Teams, Customer Retention, Cross-Channel Marketing, Account Management, Personalized Service, Customer Relationship Building

    Beginner · Course · 1 - 4 Weeks

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    Simplilearn

    Introduction to Meta Business Suite Training

    Skills you'll gain: Social Media Management, Instagram, Facebook, Social Media, Advertising, Digital Advertising, Social Media Marketing, Performance Analysis, Customer Communications Management, Content Management Systems, E-Commerce, Collaboration, Content Creation, Data-Driven Decision-Making, Customer Service, Content Marketing, Team Management, Drive Engagement, Sales

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Google Cloud

    Digital Transformation with Google Cloud

    Skills you'll gain: Digital Transformation, Cloud Services, Cloud Infrastructure, Infrastructure As A Service (IaaS), Cloud Computing, Public Cloud, Business Transformation, Technology Strategies, Google Cloud Platform, Software As A Service, Platform As A Service (PaaS), Hybrid Cloud Computing, Cloud Security, Multi-Cloud, Operating Expense

    4.8
    Rating, 4.8 out of 5 stars
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    2.6K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
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    University of Illinois Urbana-Champaign

    Cloud Computing Concepts, Part 1

    Skills you'll gain: Distributed Computing, NoSQL, Apache Cassandra, Cloud Computing, Systems Design, Data Storage Technologies, Apache Hadoop, Database Theory, Algorithms, Theoretical Computer Science, Scalability, C++ (Programming Language), Network Protocols

    4.3
    Rating, 4.3 out of 5 stars
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    1.1K reviews

    Beginner · Course · 1 - 3 Months

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1…404142…384

In summary, here are 10 of our most popular customer service courses

  • Sales Copywriting And Landing Page Optimization With ChatGPT: Alex Genadinik
  • Organizational Change and Culture for Adopting Google Cloud: Google Cloud
  • Verify Fixes and Analyze Quality Metrics: Coursera
  • Career Discovery: Kennesaw State University
  • Salesforce on AWS-From Basics to Business Innovation-Español: Amazon Web Services
  • The Digital Marketing Revolution: University of Illinois Urbana-Champaign
  • Business Model Canvas: A Tool for Entrepreneurs and Innovators (Project-Centered Course): Kennesaw State University
  • Apply Market-Scan for Top Suppliers: Coursera
  • Advanced Closing Tactics for High-Value Deals: LearnQuest
  • Introduction to Meta Business Suite Training: Simplilearn

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