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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: New
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    Edureka

    Introduction to Generative Engine Optimization (GEO)

    Skills you'll gain: Google Gemini, Content Performance Analysis, Generative AI, Prompt Engineering, ChatGPT, Search Engine Optimization, Responsible AI, Performance Measurement, Web Analytics and SEO, Keyword Research, Content Creation, AI Personalization, Lead Generation, Metadata Management, Content Strategy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Alberta

    Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Artificial Intelligence and Machine Learning (AI/ML), Supervised Learning, Machine Learning, Sampling (Statistics), Machine Learning Algorithms, Simulations, Deep Learning, Feature Engineering, Algorithms, Artificial Neural Networks, Model Evaluation, Performance Testing, Markov Model, Pseudocode, Probability Distribution, Linear Algebra, Performance Tuning

    4.7
    Rating, 4.7 out of 5 stars
    ·
    3.6K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
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    New York Institute of Finance

    Risk Management

    Skills you'll gain: Credit Risk, Operational Risk, Portfolio Risk, Risk Management, Risk Management Framework, Business Risk Management, Risk Modeling, Risk Mitigation, Financial Market, Enterprise Risk Management (ERM), Risk Appetite, Risk Control, Risk Analysis, Derivatives, Governance, Portfolio Management, Capital Markets, Financial Analysis, Market Data, Key Performance Indicators (KPIs)

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.6K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft Business Analyst

    Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Pivot Tables And Charts, Microsoft Visio, Power BI, Microsoft Power Automate/Flow, Business Analysis, Data Analysis

    4.6
    Rating, 4.6 out of 5 stars
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    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
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    EDUCBA

    Master Accounting: Analyze, Manage & Optimize Finances

    Skills you'll gain: Payroll Processing, Accounting Software, Financial Reporting, Payroll, Business Reporting, Accounting, General Accounting, Ledgers (Accounting), Tax Management, Workflow Management, Vendor Management, Accounts Payable, Small Business Accounting, Accounts Receivable, Reconciliation, Inventory and Warehousing, Tax Compliance, Inventory Management System, System Configuration, Billing & Invoicing

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    AWS Technical Essentials – Ultimate Training

    Skills you'll gain: Amazon Web Services, AWS Identity and Access Management (IAM), Serverless Computing, Cloud Security, Amazon Elastic Compute Cloud, Load Balancing, Database Management, Cloud Management, Amazon CloudWatch, Scalability, Cloud Computing, Amazon S3, Cloud Infrastructure, Virtual Networking, General Networking, Network Security

    Beginner · Course · 1 - 3 Months

  • Status: New
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    EDUCBA

    Master AWS IoT: Build, Automate & Deploy Smart Systems

    Skills you'll gain: Internet Of Things, Network Protocols, Cloud Computing Architecture, Amazon Web Services, Cloud Deployment, Embedded Systems, TCP/IP, IT Automation, Python Programming, Authentications, Encryption, Real Time Data

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google Cloud

    생성형 AI 리더 (Generative AI Leader)

    Skills you'll gain: Prompt Engineering, Google Gemini, Generative AI Agents, Responsible AI, Retrieval-Augmented Generation, Generative AI, Google Cloud Platform, AI Enablement, Google Workspace, AI Product Strategy, Gemini, Customer experience improvement, Data Governance, Productivity Software, Large Language Modeling, AI Workflows, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
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    C

    Coursera

    Segment and Validate Your Live Marketing Data

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Target Audience, Campaign Management, Data-Driven Decision-Making, Marketing Effectiveness, Performance marketing, Data Validation, Real Time Data, Customer Insights, Trend Analysis, Data Quality, Anomaly Detection, Benchmarking

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    K

    Keller Williams

    Keller Williams Real Estate Agent

    Skills you'll gain: Lead Generation, Administrative Support, Real Estate, Office Management, Real Estate Sales, Value Propositions, Property and Real Estate, Sales Process, Customer Relationship Building, Database Management, Customer Acquisition Management, Sales Management, Client Services, Real Estate Transactions, Organizational Skills, Sales Prospecting, Sales Presentation, Contract Negotiation, Interpersonal Communications, Goal Setting

    4.7
    Rating, 4.7 out of 5 stars
    ·
    197 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    Microsoft Access for Office 365: Part 1

    Skills you'll gain: Microsoft Access, Database Design, Relational Databases, Database Application, Database Management, Databases, Data Integration, Data Management, Information Management, Data Entry, Microsoft 365, Microsoft Office, Query Languages, User Interface (UI), Productivity Software

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Build Console Games in C: Apply Game Logic Skills

    Skills you'll gain: C (Programming Language), Game Design, Programming Principles, Program Development, Computational Logic, Data Validation, Command-Line Interface, User Interface (UI), Data Structures

    Beginner · Course · 1 - 4 Weeks

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1…909192…549

In summary, here are 10 of our most popular customer experience courses

  • Introduction to Generative Engine Optimization (GEO): Edureka
  • Reinforcement Learning: University of Alberta
  • Risk Management: New York Institute of Finance
  • Microsoft Business Analyst: Microsoft
  • Master Accounting: Analyze, Manage & Optimize Finances: EDUCBA
  • AWS Technical Essentials – Ultimate Training: Packt
  • Master AWS IoT: Build, Automate & Deploy Smart Systems: EDUCBA
  • 생성형 AI 리더 (Generative AI Leader): Google Cloud
  • Segment and Validate Your Live Marketing Data: Coursera
  • Keller Williams Real Estate Agent: Keller Williams

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