What are the best CRM courses online?

Browse the CRM courses below—popular starting points on Coursera. Sales and CRM Overview: Salesforce Introduction to CRM with HubSpot: Coursera Project Network Salesforce Sales Operations: Salesforce Customer Relationship Management: Starweaver Relationship Management and Business Development :Starweaver B2B and Territory Sales Strategies and Techniques:Coursera Instructor Network

What skills can I learn from CRM courses on Coursera?

Coursera’s CRM courses equip learners with essential skills to manage customer relationships effectively: Techniques for using CRM software to track and analyze customer interactions Strategies for improving customer satisfaction and loyalty Skills in data analysis to understand customer behavior and preferences Best practices for integrating CRM systems into business processes Methods for leveraging CRM data to drive sales and marketing strategies Understanding of privacy and ethical considerations in managing customer data

Can I take free CRM courses on Coursera?

Yes. You can start learning CRM skills on Coursera for free in two ways: Preview the first module of many CRM courses at no cost. This includes video lessons, readings, graded assignments, and Coursera Coach (where available). Start a 7-day free trial for Specializations or Coursera Plus. This gives you full access to all course content across eligible programs within the timeframe of your trial. If you want to keep learning, earn a certificate in CRM skills, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.

Do I need prior experience in customer service or sales to start learning CRM on Coursera?

CRM courses on Coursera are accessible to learners of all backgrounds: Beginners can learn the basics of CRM concepts and how CRM systems operate. Those with some experience in business or customer service can enhance their skills in specific CRM applications. Advanced professionals might focus on strategic uses of CRM data and advanced system integration.

What certifications and credentials can I earn through CRM courses on Coursera?

By completing CRM courses on Coursera, learners can obtain credentials that may assist in their professional development: Professional certificates that may reflect an understanding of CRM principles and tools Specializations that explore in-depth aspects of CRM technology and its applications in business Certificates that can potentially be recognized by employers in industries that heavily rely on customer relationship management

What career opportunities can potentially be pursued with skills in CRM?

Skills acquired from CRM courses can potentially lead to various roles in many industries, including: CRM Manager , overseeing customer interactions and improving customer experiences Sales Manager , using CRM tools to enhance sales performance and customer insights Marketing Analyst , analyzing CRM data to refine marketing strategies Customer Service Supervisor, enhancing service delivery using CRM systems Business Analyst , optimizing business processes based on CRM data insights

Top Crm Courses - Learn Crm Online

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Crm

CRM Courses

CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Popular CRM Courses and Certifications

Status: Free Trial
Salesforce
Sales and CRM Overview
Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer
4.6
Rating, 4.6 out of 5 stars
1.6K reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
Salesforce
Salesforce Sales Operations
Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Closing (Sales), Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, Product Knowledge, B2B Sales, Campaign Management, Data Visualization
Build toward a degree
4.6
Rating, 4.6 out of 5 stars
2.1K reviews
Beginner · Professional Certificate · 3 - 6 Months
Coursera
Introduction to CRM with HubSpot
Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
4.6
Rating, 4.6 out of 5 stars
993 reviews
Beginner · Guided Project · Less Than 2 Hours
Status: Preview
Starweaver
Customer Relationship Management
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
4.6
Rating, 4.6 out of 5 stars
247 reviews
Beginner · Course · 1 - 4 Weeks
Status: New
Status: Free Trial
EDUCBA
Customer-Centric CRM Strategy and Management
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
Beginner · Specialization · 1 - 3 Months
Status: Preview
Microsoft
Introduction to Microsoft Dynamics 365
Skills you'll gain: Marketing Automation, Sales Management, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Microsoft 365, Resource Allocation, Microsoft Teams, Sales Operations, Lead Generation, Service Management, Marketing, Customer Data Management, Power BI, Customer Service, Customer Insights, Scheduling
4.6
Rating, 4.6 out of 5 stars
81 reviews
Beginner · Course · 1 - 3 Months

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Status: Free Trial
Zoho Corporation
Getting Started with Zoho CRM for Sales Reps
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Process, Sales Operations, Business Software, Sales Pipelines, Sales Management, Sales, Sales Strategy, Automation, Workflow Management, Business Process Automation, Lead Generation
Beginner · Course · 1 - 3 Months
Status: New
Status: Free Trial
EDUCBA
CRM: Analyze, Apply & Optimize Customer Success
Skills you'll gain: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation, Key Performance Indicators (KPIs)
Mixed · Course · 1 - 4 Weeks
Coursera
Introducción a CRM con HubSpot
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines
4.7
Rating, 4.7 out of 5 stars
78 reviews
Beginner · Guided Project · Less Than 2 Hours
Status: Preview
University of Virginia
Marketing Analytics
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Strategic Marketing, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Advertising Campaigns, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
4.7
Rating, 4.7 out of 5 stars
6.4K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
Fundação Instituto de Administração
Inteligência Artificial Aplicada ao CRM
Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Management, Ggplot2, Data Visualization Software, Plot (Graphics), Data Modeling, R Programming, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Data Science, Data Analysis, Data Manipulation, Applied Machine Learning
4.4
Rating, 4.4 out of 5 stars
99 reviews
Beginner · Specialization · 1 - 3 Months
Status: New
Status: Free Trial
Khalifa University
AI for Executives
Skills you'll gain: Data Strategy, Customer Relationship Management (CRM) Software, Data Management, AI Personalization, Sales Enablement, Feature Engineering, Data Governance, Responsible AI, Data Quality, Strategic Decision-Making, Data-Driven Decision-Making, Customer Data Management, Data Ethics, Business Intelligence, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Machine Learning, Reinforcement Learning, Natural Language Processing
Beginner · Specialization · 3 - 6 Months

Searches related to crm

crm strategies: analyze, design & implement

crm: analyze, apply & optimize customer success

crm, dados e o futuro centrado no cliente

introduction to crm with hubspot

sales and crm overview

introducción a crm con hubspot

customer-centric crm strategy and management

resumen de ventas y crm

In summary, here are 10 of our most popular crm courses

Sales and CRM Overview: Salesforce
Salesforce Sales Operations: Salesforce
Introduction to CRM with HubSpot: Coursera
Customer Relationship Management: Starweaver
Customer-Centric CRM Strategy and Management: EDUCBA
Introduction to Microsoft Dynamics 365: Microsoft
Getting Started with Zoho CRM for Sales Reps: Zoho Corporation
CRM: Analyze, Apply & Optimize Customer Success: EDUCBA
Introducción a CRM con HubSpot: Coursera
Marketing Analytics: University of Virginia

Frequently Asked Questions about Crm

Coursera’s CRM courses equip learners with essential skills to manage customer relationships effectively:

Techniques for using CRM software to track and analyze customer interactions
Strategies for improving customer satisfaction and loyalty
Skills in data analysis to understand customer behavior and preferences
Best practices for integrating CRM systems into business processes
Methods for leveraging CRM data to drive sales and marketing strategies
Understanding of privacy and ethical considerations in managing customer data‎

Yes. You can start learning CRM skills on Coursera for free in two ways:

Preview the first module of many CRM courses at no cost. This includes video lessons, readings, graded assignments, and Coursera Coach (where available).
Start a 7-day free trial for Specializations or Coursera Plus. This gives you full access to all course content across eligible programs within the timeframe of your trial.

If you want to keep learning, earn a certificate in CRM skills, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.‎

By completing CRM courses on Coursera, learners can obtain credentials that may assist in their professional development:

Professional certificates that may reflect an understanding of CRM principles and tools
Specializations that explore in-depth aspects of CRM technology and its applications in business
Certificates that can potentially be recognized by employers in industries that heavily rely on customer relationship management‎

Skills acquired from CRM courses can potentially lead to various roles in many industries, including:

CRM Manager, overseeing customer interactions and improving customer experiences
Sales Manager, using CRM tools to enhance sales performance and customer insights
Marketing Analyst, analyzing CRM data to refine marketing strategies
Customer Service Supervisor, enhancing service delivery using CRM systems
Business Analyst, optimizing business processes based on CRM data insights‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.