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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • C

    Coursera

    Create a value proposition canvas in Miro

    Skills you'll gain: Competitive Analysis, Customer Analysis, Customer Insights, Value Propositions, Company, Product, and Service Knowledge, Business Modeling, Presentations, Business Priorities, Data Visualization, Marketing, Collaborative Software

    4.6
    Rating, 4.6 out of 5 stars
    ·
    27 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    S

    Siemens

    Introduction to Model-Based Systems Engineering

    Skills you'll gain: Model Based Systems Engineering, Unified Modeling Language, Systems Engineering, Software Systems, Systems Design, Systems Architecture, Systems Analysis, Simulations, Solution Architecture, System Requirements, Requirements Analysis, Verification And Validation, Functional Requirement, Cloud Computing

    4.1
    Rating, 4.1 out of 5 stars
    ·
    67 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Cloud Machine Learning Engineering and MLOps

    Skills you'll gain: MLOps (Machine Learning Operations), Continuous Delivery, Applied Machine Learning, Google Cloud Platform, Cloud Applications, Artificial Intelligence and Machine Learning (AI/ML), Cloud API, Microsoft Azure, Computer Vision, Application Programming Interface (API), Natural Language Processing, Flask (Web Framework), Automation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    87 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Managing Change when Moving to Google Cloud

    Skills you'll gain: Organizational Change, Change Management, Business Transformation, People Management, Cloud Computing, Cloud Solutions, Digital Transformation, Technology Roadmaps, Team Building

    4.7
    Rating, 4.7 out of 5 stars
    ·
    173 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Fundamentals of Cloud Computing

    Skills you'll gain: Cloud Computing, Cloud Services, Cloud Computing Architecture, Cloud Infrastructure, Cloud Solutions, Scalability, Cloud Platforms, Public Cloud, Software As A Service, Infrastructure As A Service (IaaS), Cloud Storage, Platform As A Service (PaaS), Private Cloud, Hybrid Cloud Computing, Virtualization

    3.7
    Rating, 3.7 out of 5 stars
    ·
    41 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Holistic Mobile App Design & Development

    Skills you'll gain: React Native, Mobile Development, Responsive Web Design, Docker (Software), Azure DevOps, Restful API, Cross Platform Development, Microservices, Containerization, User Interface and User Experience (UI/UX) Design, DevOps, UI Components, ASP.NET, iOS Development, CI/CD, .NET Framework, Unit Testing, Software Testing, Android Development, Version Control

    4.2
    Rating, 4.2 out of 5 stars
    ·
    51 reviews

    Intermediate · Specialization · 1 - 3 Months

  • A

    Amazon Web Services

    Providing Technical Support for AWS Workloads

    Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Network Troubleshooting, Technical Consulting, Amazon S3, Cloud Solutions, Cloud Computing, Cloud Management, Technical Support, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Infrastructure Architecture, Virtual Private Networks (VPN), Scenario Testing, Amazon CloudWatch, System Support, Customer Support, Cloud Storage, Serverless Computing, Security Controls

    4.8
    Rating, 4.8 out of 5 stars
    ·
    69 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Architecting with Google Kubernetes Engine: Foundations en Español

    Skills you'll gain: Kubernetes, Containerization, Google Cloud Platform, Application Deployment, Cloud Management, Cloud Services, Cloud Infrastructure, Cloud Computing Architecture, Docker (Software), Cloud Computing, YAML

    4.7
    Rating, 4.7 out of 5 stars
    ·
    171 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Agribusiness and Sustainable Food Production Economics

    Skills you'll gain: Land Management, Risk Management, Real Estate, Legal Risk, Water Resource Management, Balance Sheet, Food and Beverage, Supply Chain, Environmental Social And Corporate Governance (ESG), Investments, Commercial Real Estate, Property and Real Estate, Food Quality Assurance And Control, Risk Mitigation, Business Risk Management, Transportation, Supply Chain, and Logistics, Supply Chain Systems, Asset Management, Financial Analysis, Consumer Behaviour

    4.8
    Rating, 4.8 out of 5 stars
    ·
    74 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Upgrade Your Marketing Strategy with Microsoft Copilot

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Competitive Analysis, Marketing Design, Marketing Strategies, Marketing Planning, Marketing, Marketing Analytics, Performance Reporting, Marketing Channel, Generative AI, Microsoft 365, Customer Analysis, Artificial Intelligence, Customer experience improvement, Customer Retention

    4.7
    Rating, 4.7 out of 5 stars
    ·
    19 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Models & Frameworks to Support Sales Planning

    Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Enablement, Sales Training, Customer Relationship Building, Business, Negotiation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    79 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Coding the Static Restaurant Site

    Skills you'll gain: Responsive Web Design, HTML and CSS, Bootstrap (Front-End Framework), Web Design and Development, Browser Compatibility, User Interface and User Experience (UI/UX) Design, User Experience Design, Requirements Analysis, Client Services, Javascript

    4.7
    Rating, 4.7 out of 5 stars
    ·
    44 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Create a value proposition canvas in Miro: Coursera
  • Introduction to Model-Based Systems Engineering: Siemens
  • Cloud Machine Learning Engineering and MLOps: Duke University
  • Managing Change when Moving to Google Cloud: Google Cloud
  • Fundamentals of Cloud Computing: LearnQuest
  • Holistic Mobile App Design & Development: Board Infinity
  • Providing Technical Support for AWS Workloads: Amazon Web Services
  • Architecting with Google Kubernetes Engine: Foundations en Español: Google Cloud
  • Agribusiness and Sustainable Food Production Economics: University of Illinois Urbana-Champaign
  • Upgrade Your Marketing Strategy with Microsoft Copilot: Microsoft

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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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