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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Coursera

    Introduction to Tech Sales

    Skills you'll gain: Technical Sales, Solution Selling, Consultative Approaches, Sales Strategy, Specialized Sales, Sales, Customer Relationship Building, Sales Process, Customer Relationship Management, Return On Investment, Stakeholder Engagement, Customer Engagement, Customer Advocacy, Value Propositions, Consumer Behaviour

    ★ 4.7 (85) · Intermediate · Course · 1 - 4 Weeks

  • T

    The Hong Kong University of Science and Technology

    Software Engineering: Implementation and Testing

    Skills you'll gain: White-Box Testing, Acceptance Testing, Software Development Methodologies, Configuration Management, Debugging, Systems Development Life Cycle, Software Development Life Cycle, Software Testing, Software Development, Software Engineering, Unified Modeling Language, Software Quality Assurance, Software Configuration Management, User Acceptance Testing (UAT), System Design and Implementation, Change Control, Test Case, Requirements Analysis, Waterfall Methodology, Project Management

    ★ 4.6 (144) · Intermediate · Course · 1 - 3 Months

  • A

    Automatic Data Processing, Inc. (ADP)

    Payroll and Tax Fundamentals

    Skills you'll gain: Payroll, Payroll Reporting, Payroll Processing, Payroll Administration, Payroll Tax, Labor Law, Tax Preparation, Labor Compliance, Income Tax, Compensation and Benefits, Tax Compliance, Benefits Administration, Employee Onboarding

    ★ 4.8 (146) · Beginner · Course · 1 - 4 Weeks

  • M

    Microsoft

    Essentials with Azure Fundamentals

    Skills you'll gain: Microsoft Azure, Cloud Management, Cloud Computing, Cloud Infrastructure, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Services, Cloud Platforms, Infrastructure as Code (IaC), Virtual Machines, Hybrid Cloud Computing, System Monitoring, Cloud Security, Scalability

    ★ 4.5 (112) · Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Davis

    Healthcare Data Literacy

    Skills you'll gain: Data Integration, Health Informatics, Data Dictionary, Health Systems, Metadata Management, Health Care, Data Mapping, Healthcare Industry Knowledge, Value-Based Care, Health Information Management, Taxonomy, Care Coordination, Health Policy, Data Literacy, Clinical Data Management, Clinical Informatics, ICD Coding (ICD-9/ICD-10), Health Care Procedure and Regulation, Data Quality, Medical Terminology

    ★ 4.4 (135) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado System

    Design and Build a Data Warehouse for Business Intelligence Implementation

    Skills you'll gain: Data Warehousing, Star Schema, Dashboard Creation, Data Visualization Software, MicroStrategy, Business Intelligence, Data Integration, Data Architecture, Extract, Transform, Load, Data Modeling, Case Studies, Business Intelligence Software, Data Management, PostgreSQL, SQL, Analytical Skills, Query Languages, Data Transformation

    ★ 4.6 (294) · Mixed · Course · 1 - 3 Months

  • I

    IBM

    Data Engineering Capstone Project

    Skills you'll gain: Data Warehousing, MongoDB, IBM Cognos Analytics, Extract, Transform, Load, NoSQL, Apache Spark, IBM DB2, Big Data, Dashboard Creation, Data Integration, Dashboard, Business Intelligence, Database Architecture and Administration, PySpark, Data Pipelines, Analytics, Databases, Relational Databases, SQL, Python Programming

    ★ 4.7 (143) · Advanced · Course · 1 - 3 Months

  • U

    University of Michigan

    User Experience & Interaction Design for AR/VR/MR/XR

    Skills you'll gain: Augmented and Virtual Reality (AR/VR), Storyboarding, Augmented Reality, Virtual Reality, Interactive Design, Usability Testing, Design Thinking, User Experience, Experience Design, Prototyping, User Experience Design, Interaction Design, Visual Storytelling, Storytelling, Usability, Human Centered Design, Design Reviews, Ideation

    ★ 4.7 (182) · Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Fundamentals: Core Infrastructure em Português Brasileiro

    Skills you'll gain: Cloud Development, Google Cloud Platform, Kubernetes, Cloud Applications, Identity and Access Management, Cloud Infrastructure, Generative AI, Cloud Storage, Infrastructure As A Service (IaaS), Prompt Engineering, Large Language Modeling, Cloud Services, Containerization, Public Cloud, Virtual Networking, Virtual Machines, Cloud Computing, Network Infrastructure, Application Deployment, Data Storage

    ★ 4.8 (760) · Beginner · Course · 1 - 3 Months

  • F

    Fudan University

    网络游戏设计与开发

    Skills you'll gain: Unity Engine, Game Design, Video Game Development, Mobile Development, Animation and Game Design, Android Development, Intellectual Property, Cloud Deployment, Application Deployment, User Interface (UI), Android (Operating System), C# (Programming Language), Conceptual Design, User Interface (UI) Design, 3D Assets, Systems Design, UI Components, Cross Platform Development, Performance Tuning, Company, Product, and Service Knowledge

    ★ 4.2 (172) · Beginner · Specialization · 3 - 6 Months

  • B

    Board Infinity

    Learning MEAN Stack by Building Real world Application

    Skills you'll gain: Angular, Node.JS, Full-Stack Web Development, HTML and CSS, JavaScript Frameworks, User Interface (UI), Application Deployment, Application Frameworks, Back-End Web Development, Frontend Integration, Front-End Web Development, Hypertext Markup Language (HTML), MongoDB, User Interface (UI) Design, Secure Coding, Middleware, Bootstrap (Front-End Framework), jQuery, Javascript, Cascading Style Sheets (CSS)

    ★ 4.2 (66) · Intermediate · Specialization · 1 - 3 Months

  • I

    Imperial College London

    Foundations of Public Health Practice: Behaviour & Behaviour Change

    Skills you'll gain: Health Promotion, Health Education, Behavioral Economics, Behavioral Health, Public Health, Applied Behavior Analysis, Social Determinants Of Health, Public Health and Disease Prevention, Health Policy, Public Policies, Cultural Diversity, Psychology, Risk Analysis

    ★ 4.8 (107) · Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Introduction to Tech Sales: Coursera
  • Software Engineering: Implementation and Testing: The Hong Kong University of Science and Technology
  • Payroll and Tax Fundamentals: Automatic Data Processing, Inc. (ADP)
  • Essentials with Azure Fundamentals: Microsoft
  • Healthcare Data Literacy: University of California, Davis
  • Design and Build a Data Warehouse for Business Intelligence Implementation: University of Colorado System
  • Data Engineering Capstone Project: IBM
  • User Experience & Interaction Design for AR/VR/MR/XR: University of Michigan
  • Google Cloud Fundamentals: Core Infrastructure em Português Brasileiro: Google Cloud
  • 网络游戏设计与开发: Fudan University

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