Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.
University of Pennsylvania
Skills you'll gain: Marketing, Marketing Strategies, Consumer Behaviour, Target Market, Branding, Brand Management, Marketing Communications, Customer Engagement, Customer Insights, Advertising, Online Advertising, Influencing
Mixed · Course · 1 - 4 Weeks

Universidade de São Paulo
Skills you'll gain: Software Testing, Test Planning, Test Case, Acceptance Testing, Functional Testing, Software Quality Assurance, Quality Assurance, Usability Testing, White-Box Testing, Integration Testing
Beginner · Course · 1 - 3 Months
Skills you'll gain: File Systems, Operating Systems, OS Process Management, C (Programming Language), System Programming, Unix, Virtualization, Data Integrity, Debugging, File I/O, Linux, Performance Tuning, Distributed Computing, Data Storage, Command-Line Interface, Virtual Machines, Data Security, Computer Hardware, Scalability, Data Structures
Beginner · Specialization · 3 - 6 Months

California Institute of the Arts
Skills you'll gain: Game Design, Conceptual Design, Animation and Game Design, Virtual Environment, Storytelling, Visualization (Computer Graphics), Design Strategies, Aesthetics, Design Research, Creativity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Logo Design, Style Guides, Marketing Design, Branding, Marketing Materials, Brand Management, Organizational Skills, Marketing, File Management, Graphic Design, Business, Digital Marketing
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Object Oriented Programming (OOP), Programming Principles, Computer Programming, Scripting Languages, Data Import/Export, Data Structures, Python Programming, Integrated Development Environments, Scripting, Computational Logic, Computer Science, Data Storage, File Management
Beginner · Specialization · 3 - 6 Months

Emory University
Skills you'll gain: Marketing Analytics, AI Personalization, Data-Driven Decision-Making, Marketing Strategies, Marketing, AI Enablement, Marketing Effectiveness, Responsible AI, Customer experience improvement, Artificial Intelligence, Customer Insights, Data Collection
Beginner · Course · 1 - 3 Months

DeepLearning.AI
Skills you'll gain: Apache Airflow, Data Pipelines, Dataflow, Data Integration, Infrastructure as Code (IaC), Terraform, Extract, Transform, Load, Amazon CloudWatch, IT Automation, Data Quality, Amazon Web Services, CI/CD, Data Processing, Data Transformation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Brand Management, Brand Strategy, Brand Awareness, Branding, Brand Marketing, Brand Loyalty, Marketing Analytics, Marketing Management, Data-Driven Decision-Making, Business Analytics, Sustainable Business, Governance, Stakeholder Engagement, Storytelling, Growth Strategies, Innovation, Customer Engagement, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Presentations, Customer Analysis, Data Visualization, Data Presentation, Microsoft PowerPoint, Target Audience, Business Consulting, Microsoft Excel, Data Storytelling, Business Analysis, Data Analysis, Pivot Tables And Charts, Dashboard, Constructive Feedback
Beginner · Course · 1 - 3 Months

Rutgers the State University of New Jersey
Skills you'll gain: Competitive Intelligence, Competitive Analysis, Data Storytelling, Business Intelligence, Business Analytics, Data Analysis, Management Consulting, Business Strategy, Strategic Thinking, Market Analysis, Business Analysis, Performance Analysis, Benchmarking, Key Performance Indicators (KPIs), Root Cause Analysis, Risk Analysis, Financial Analysis
Beginner · Course · 1 - 4 Weeks
University of Virginia
Skills you'll gain: Design Thinking, Stakeholder Analysis, Human Centered Design, User Experience, Persona Development, Process Mapping, Value Engineering, User Research, Customer experience improvement, Qualitative Research, Customer Insights, Strategic Thinking, Innovation, Interviewing Skills
Beginner · Course · 1 - 3 Months