Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.
Skills you'll gain: File Systems, Operating Systems, OS Process Management, C (Programming Language), System Programming, Unix, Virtualization, Data Integrity, Debugging, File I/O, Linux, Performance Tuning, Distributed Computing, Data Storage, Command-Line Interface, Virtual Machines, Data Security, Computer Hardware, Scalability, Data Structures
Beginner · Specialization · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Operations Management, Organizational Strategy, Manufacturing Operations, Operational Analysis, Business Operations, Supply Chain, Inventory Management System, Process Analysis, Decision Making, Strategic Decision-Making, Business Strategies, Cost Benefit Analysis, Demand Planning, Capacity Management, Service Level
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Canva (Software), Logo Design, Style Guides, Marketing Design, Branding, Marketing Materials, Brand Management, Organizational Skills, Marketing, File Management, Graphic Design, Business, Digital Marketing
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: LangChain, Hugging Face, Prompt Engineering, Retrieval-Augmented Generation, Model Evaluation, Large Language Modeling, CrewAI, OpenAI API, Generative AI Agents, LLM Application, Vector Databases, Tool Calling, ChatGPT, Responsible AI, Embeddings, AI Enablement, AI Workflows, OpenAI, Generative AI, Python Programming
Intermediate · Specialization · 1 - 3 Months

University of Colorado System
Skills you'll gain: Windows Servers, Computer Security, Linux Administration, Contingency Planning, Disaster Recovery, Authorization (Computing), Linux, Linux Servers, Microsoft Windows, Authentications, Business Continuity Planning, OSI Models, User Accounts, Group Policy, Security Management, Microsoft Servers, Operating System Administration, Systems Administration, Virtualization, Cybersecurity
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Visualization, Data Visualization Software, Spreadsheet Software, Correlation Analysis, Google Sheets, Pivot Tables And Charts, Dashboard, Data Analysis, Data Storytelling, Tableau Software, Descriptive Statistics, Data Cleansing, Exploratory Data Analysis, Data Manipulation, Statistics, SQL
Beginner · Course · 1 - 3 Months

Universitat Autònoma de Barcelona
Skills you'll gain: Service Design, Hospitality, Hospitality Management, Customer Insights, Customer experience improvement, Sustainable Business, Sustainable Development, Consumer Behaviour, Marketing Strategy and Techniques, Innovation
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Media Relations, Proofreading, Public Relations, Stakeholder Analysis, Integrated Marketing Communications, Marketing Communications, Strategic Communication, Public Affairs, Content Management, Web Content, Performance Reporting, Storytelling, Content Management Systems, Press Releases, Content Strategy, Report Writing, Social Media Content, Marketing Effectiveness, Communication Strategies, Generative AI
Beginner · Professional Certificate · 3 - 6 Months

University of London
Skills you'll gain: Performing Arts, Literacy, Oral Expression, Self-Awareness, Verbal Communication Skills, Analytical Skills, Storytelling, Creativity, Mindfulness, Adaptability
Beginner · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: Design Thinking, Innovation, Process Design, Business Modeling, Customer experience strategy (CX), Business Process, Business Strategy, New Product Development, Strategic Partnership, Customer Analysis, Value Propositions, Product Management, Resource Allocation, Lean Methodologies, Market Opportunities
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Model View Controller, Swift Programming, iOS Development, Apple iOS, Data Structures, Object Oriented Programming (OOP), Mobile Development, Apple Xcode, Computer Programming
Beginner · Course · 1 - 3 Months
École Polytechnique Fédérale de Lausanne
Skills you'll gain: Scala Programming, Software Design, Software Design Patterns, Functional Design, Java, Programming Principles, Performance Tuning, Data Structures, Algorithms
Intermediate · Course · 1 - 3 Months