Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Retrieval-Augmented Generation, LLM Application, Embeddings, Vector Databases, Jupyter
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Google Ads, Online Advertising, Search Engine Marketing, Campaign Management, Keyword Research, Advertising Campaigns, Advertising, Pay Per Click Advertising, Digital Advertising, Marketing, Bidding, Digital Marketing, Budget Management, Marketing Strategies, Performance marketing, Goal Setting
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Generative AI, Large Language Modeling, Natural Language Processing, Model Evaluation, Reinforcement Learning, Machine Learning
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Public Health and Disease Prevention, Research Methodologies, Health Policy, Public Health, Epidemiology, Mental Health, Social Determinants Of Health, Health Disparities, Maternal Health, Mental Health Diseases and Disorders, Cultural Diversity
Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Automation, Sustainable Development, Electric Power Systems, Policy Analysis, Socioeconomics, Economics, Policy, and Social Studies, Environmental Issue, Social Impact, Emerging Technologies, Transportation Operations, Health Equity, Sustainability Standards, Social Sciences, Surveys, Climate Change Mitigation, Safety and Security, Augmented and Virtual Reality (AR/VR), Artificial Intelligence, Infrastructure Architecture
Beginner · Course · 1 - 3 Months

Rutgers the State University of New Jersey
Skills you'll gain: Health Care Administration, Governance, Health Systems, Presentations, Healthcare Industry Knowledge, Organizational Structure, Health Care, Microsoft PowerPoint
Beginner · Course · 1 - 4 Weeks

Rice University
Skills you'll gain: Java Programming, Java, Data Structures, System Programming, Programming Principles, Debugging, Algorithms, Performance Testing
Intermediate · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Design Thinking, Innovation, Business Modeling, Creative Problem-Solving, Entrepreneurship, Ideation, Lean Methodologies, Process Development, Creative Thinking, New Product Development, Business Architecture, Creativity, Storytelling, Corporate Strategy, Team Management, Business Strategies, Business Strategy, Organizational Strategy, Customer experience improvement, Customer Engagement
Advanced · Specialization · 3 - 6 Months

Goodwill Industries International
Skills you'll gain: Communication, Client Services, Coaching, Diversity and Inclusion, Professional Development, Workforce Development, Ethical Standards And Conduct, Active Listening, Empathy, Human Centered Design, Relationship Building, Goal Setting, Crisis Intervention
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Rust (Programming Language), Test Case, Software Testing, Data Structures, Debugging, GitHub, Programming Principles, Package and Software Management, Development Environment, System Programming, Software Documentation
Beginner · Course · 1 - 4 Weeks

University of Manchester
Skills you'll gain: Sustainable Business, Corporate Sustainability, Business Ethics, Environmental Social And Corporate Governance (ESG), Sustainable Development, Intercultural Competence, Ethical Standards And Conduct, Team Oriented, Decision Making, Cultural Diversity, Systems Thinking, Stakeholder Management
Mixed · Course · 1 - 3 Months

Xbox
Skills you'll gain: User Story, Product Planning, User Interface (UI), Competitive Analysis, Product Roadmaps, User Interface and User Experience (UI/UX) Design, Stakeholder Management, Market Research, Product Management, Design Thinking, AI Product Strategy, Mockups, Consumer Behaviour, Usability Testing, Wireframing, Market Analysis, Stakeholder Communications, Product Lifecycle Management, Product Strategy, Data Analysis
Beginner · Professional Certificate · 3 - 6 Months