Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Product Lifecycle Management, Digital Transformation, Business Communication, Business Acumen, Customer Service, Cost Benefit Analysis, Product Management, Financial Acumen, Customer experience strategy (CX), Stakeholder Communications, New Product Development, Cross-Functional Collaboration, Communication, Business, Innovation, Strategic Decision-Making
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Email Marketing, Target Audience, Lead Generation, Marketing Automation, Newsletters, Campaign Management, Driving engagement, Direct Marketing, Promotional Strategies, Digital Marketing, Content Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Sales, Automation, Law, Regulation, and Compliance
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Customer Analysis, Business Strategy, Competitive Analysis, Strategic Thinking, Organizational Strategy, Strategic Decision-Making, Corporate Strategy, Healthcare Industry Knowledge, Market Analysis, Operational Analysis, Business, Case Studies, Company, Product, and Service Knowledge, Environmental Management Systems, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Software Architecture, Systems Development Life Cycle, Systems Architecture, Systems Thinking, Software Design Patterns, Stakeholder Communications, Systems Analysis, Data Flow Diagrams (DFDs), Application Design
Beginner · Course · 1 - 3 Months

Skills you'll gain: Video Editing, Animations, Timelines, Motion Graphics, Post-Production, Video Production, Editing, Configuration Management, Data Import/Export, Color Matching, File Management, Typography
Mixed · Course · 1 - 3 Months

Skills you'll gain: Game Design, Software Design Documents, Unreal Engine, Video Game Development, Virtual Environment, Conceptual Design, Interactive Design, 3D Assets, Prototyping, Design Elements And Principles, Creativity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: PySpark, Apache Spark, Model Evaluation, MySQL, Data Pipelines, Scala Programming, Extract, Transform, Load, Logistic Regression, Customer Analysis, Apache Hadoop, Predictive Modeling, Applied Machine Learning, Data Processing, Data Persistence, Advanced Analytics, Big Data, Apache Maven, Unsupervised Learning, Apache, Python Programming
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: 3D Modeling, Autodesk Maya, Visualization (Computer Graphics), 3D Assets, Autodesk, Layout Design, Computer Graphic Techniques, Computer Graphics, Image Quality, Design Software, Design, Simulations, Design Elements And Principles
Intermediate · Specialization · 3 - 6 Months
Liberty Mutual Insurance
Skills you'll gain: Closing (Sales), Overcoming Objections, Sales Prospecting, Prospecting and Qualification, Insurance Sales, Customer Relationship Building, Customer Retention, Sales Presentation, Consultative Selling, Lead Generation, Sales, Relationship Management, Upselling, Needs Assessment, New Business Development
Beginner · Course · 1 - 4 Weeks

Pontificia Universidad Católica del Perú
Skills you'll gain: User Story, Human Computer Interaction, Software Development Life Cycle, User Experience Design, Functional Requirement, Unified Modeling Language, Requirements Analysis, Usability, Prototyping, User Experience, User Interface (UI) Design, User Requirements Documents, Interaction Design, User Centered Design, Human Factors, System Requirements, Persona (User Experience), Software Design, Software Engineering, Systems Development
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Target Market, Value Propositions, Cost Control, Customer Analysis, Business Modeling, Strategic Partnership, Marketing Channel, Entrepreneurship, Business Strategy, Resource Management, Revenue Management
Intermediate · Guided Project · Less Than 2 Hours

KodeKloud
Skills you'll gain: Kubernetes, Microservices, Containerization, Cloud-Native Computing, Docker (Software), DevOps, Application Deployment, Cloud Computing Architecture, YAML, Virtual Networking, Scalability, Command-Line Interface
Beginner · Course · 1 - 3 Months