Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Information Technology Operations, Technical Support and Services, Scripting, Network Troubleshooting, Wireless Networks
Intermediate · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Data Management, Cloud Storage, Cloud Computing Architecture, Serverless Computing
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Sprint Planning, Scrum (Software Development), Agile Project Management, Agile Methodology, Sprint Retrospectives, Backlogs, Agile Product Development, Performance Metric, Project Management, User Story, Business Reporting, Cross-Functional Collaboration, Prioritization, Dependency Analysis, Conflict Management, Estimation
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Climate Change Mitigation, Energy and Utilities, Social Justice, Social Impact, Community Organizing, Climate Change Adaptation, Environmental Issue, Social Determinants Of Health, International Relations, Sustainable Development, Health Disparities, Pollution Prevention, Social Sciences, Sustainable Technologies, Consumer Behaviour, Environment, Environmental Policy, Media and Communications, Environmental Engineering, Natural Resource Management
Beginner · Specialization · 3 - 6 Months

University of California San Diego
Skills you'll gain: Social Justice, Social Impact, Community Organizing, Climate Change Adaptation, Climate Change Mitigation, Environmental Issue, Sustainable Development, Social Determinants Of Health, Health Disparities, Social Sciences, Environmental Policy, Environment, Media and Communications, Physical Science, Scientific Methods, Interpersonal Communications, Environmental Science
Beginner · Course · 1 - 3 Months
Skills you'll gain: Prompt Engineering, Retrieval-Augmented Generation, LLM Application, LangChain, Large Language Modeling, Vector Databases, Model Deployment, OpenAI API, Hugging Face, Scalability, Embeddings, Generative AI, Data Integration, Data Science, Machine Learning
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Infographics, Content Creation, Digital pedagogy, Developing Training Materials, Course Development
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
Beginner · Course · 1 - 4 Weeks

University of Leeds
Skills you'll gain: digital literacy, Artificial Intelligence, Professional Development, Personal Development, Willingness To Learn, Digital Transformation, Computer Programming, Emerging Technologies, Learning Strategies, Goal Setting
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Cyber Threat Hunting, Incident Response, Computer Security Incident Management, Cybersecurity, Network Security, Cyber Security Policies, Threat Detection, Security Controls, Threat Management, Intrusion Detection and Prevention, Firewall, Security Information and Event Management (SIEM), Continuous Monitoring, Endpoint Security, Network Monitoring, Malware Protection
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Animations, ChatGPT, Generative AI, Education Software and Technology, AI Personalization, Prompt Engineering, AI Product Strategy, Scripting, AI Workflows, Storyboarding
Mixed · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Continuous Integration, Sprint Planning, Process Improvement, GitLab, Backlogs, Agile Product Development, Unit Testing, DevSecOps, Scalability, Performance Metric, Integration Testing, Software Development, Organizational Change, Project Management, User Story, Git (Version Control System), Key Performance Indicators (KPIs), Business Reporting, Application Deployment, Application Security
Beginner · Specialization · 1 - 3 Months