Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Recurrent Neural Networks (RNNs), Convolutional Neural Networks, Deep Learning, Artificial Neural Networks, Image Analysis, Keras (Neural Network Library), Applied Machine Learning, Tensorflow, PyTorch (Machine Learning Library), Natural Language Processing, Network Architecture, Model Evaluation, Performance Tuning
Advanced · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Marketing Automation, Digital Transformation, Marketing Strategies, Marketing Analytics, Marketing, Innovation, Digital Marketing, Data-Driven Decision-Making, Business Transformation, Brand Management, Customer experience strategy (CX), Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce Development, Salesforce, Visualforce, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), AI Personalization, Data Quality, Customer Relationship Management (CRM) Software, Predictive Analytics, Email Automation, Data Management, ChatGPT, Data Capture, Generative AI, Business Ethics
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Data Import/Export, Alteryx, No-Code Development, Data Visualization, Business Analytics, Data Governance, Workflow Management, Operational Efficiency, Business Reporting, Data Cleansing, Data Manipulation, Data Transformation, Data Analysis, Data Integration, Automation
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Computing, Cloud Services, Cloud Infrastructure, Cloud Solutions, Public Cloud, Operational Efficiency, Innovation, Digital Transformation, Business Solutions
Beginner · Course · 1 - 4 Weeks

Simplilearn
Skills you'll gain: Requirements Management, Solution Design, Business Analysis, Requirements Elicitation, Stakeholder Management, Business Requirements, Stakeholder Analysis, Strategic Planning, Business Strategies, Systems Analysis, Business Process, Business Process Management, Business Intelligence, Risk Analysis, Agile Methodology, Performance Measurement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Figma (Design Software), User Experience Design, UI Components, Responsive Web Design, Animations, Web Content Accessibility Guidelines, User Interface (UI) Design, Design Strategies, Prototyping, Collaborative Software, Software Documentation
Intermediate · Course · 1 - 3 Months

University of California, Davis
Skills you'll gain: Innovation, Digital Transformation, Digital Communications, Business Transformation, Data Storage, Fundraising and Crowdsourcing, Social Impact, Computational Thinking, Artificial Intelligence, Media Strategy, Information Privacy, Machine Learning
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Amazon Web Services, Cloud Computing, Cloud Services, Cloud Solutions, Digital Transformation, Public Cloud, Business Transformation, Innovation, Operational Efficiency, Thought Leadership
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Collaborative Software, Identity and Access Management, Looker (Software), User Accounts, Data Management, Data Security, Auditing, Authorization (Computing), Customer Support, Data Sharing, Scheduling, Report Writing, Administration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Sales Enablement, Sales Management, Sales, Customer Analysis, Governance, Sales Strategy, General Sales Practices, Talent Management, Competitive Analysis, Marketing, Sales Operations, Target Market, Selling Techniques, Verbal Communication Skills, Persuasive Communication, Sales Training, Oral Expression, Market Share, Sales Process, Business
Beginner · Specialization · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Creative Thinking, Creativity, Creative Problem-Solving, Ideation, Innovation, Architectural Design, Problem Solving, Design Thinking, Artificial Intelligence and Machine Learning (AI/ML), Entrepreneurship, Artificial Intelligence, Advertising, Marketing, Game Design, Consumer Behaviour, Experimentation
Beginner · Course · 1 - 3 Months