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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • K

    Kennesaw State University

    Professional Selling: Step 3 - Become a High-Performer

    Skills you'll gain: Overcoming Objections, Closing (Sales), Selling Techniques, Consultative Selling, Sales Presentation, Sales, General Sales Practices, Sales Process, Sales Presentations, Sales Strategy, Solution Selling, Sales Prospecting, Customer Relationship Building, Prospecting and Qualification, Rapport Building, Customer Retention, Negotiation, Return On Investment

    ★ 4.8 (25) · Beginner · Course · 1 - 3 Months

  • W

    Whizlabs

    Exam Prep DP-300: Azure Database Administrator Associate

    Skills you'll gain: Database Administration, Microsoft SQL Servers, Microsoft Azure, Database Management, Operational Databases, Transact-SQL, Database Architecture and Administration, Database Management Systems, Performance Tuning, SQL, Cloud Computing, Security Controls, Azure Active Directory, Cloud Security, Disaster Recovery, Data Migration, Data Security, Virtual Machines

    ★ 3.9 (15) · Intermediate · Course · 1 - 3 Months

  • P

    Politecnico di Milano

    Agile Project Management for digital projects

    Skills you'll gain: Agile Project Management, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Sprint Retrospectives, Backlogs, Team Oriented, Team Management, Continuous Improvement Process, Customer Engagement

    ★ 5 (7) · Beginner · Course · 1 - 3 Months

  • L

    Liberty Mutual Insurance

    Prospecting and Selling Insurance

    Skills you'll gain: Closing (Sales), Overcoming Objections, Sales Prospecting, Prospecting and Qualification, Insurance Sales, Customer Relationship Building, Customer Retention, Sales Presentation, Consultative Selling, Selling Techniques, Lead Generation, Sales Presentations, Sales Development, Sales, Customer Analysis, Relationship Management, Relationship Building, Upselling, Needs Assessment, New Business Development

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Colorado Boulder

    Forming, Funding, and Launching a Technology Startup Company

    Skills you'll gain: Entrepreneurial Finance, Business Planning, Financial Statements, Growth Strategies, Business Ethics, Intellectual Property, Financial Modeling, Entrepreneurship, Income Statement, Engineering Management, Legal Risk, Business Strategies, Organizational Development, Cash Flows, Regulation and Legal Compliance, Fundraising and Crowdsourcing, Risk Analysis, Business Valuation, Financial Planning, Engineering

    Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Foundations of Account Management

    Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Personalized Campaigns, Customer Service, AI Personalization, Customer experience improvement, Sales, Customer Relationship Building, Verbal Communication Skills, Process Mapping, Account Management, Oral Expression, Microsoft Copilot, File Management, Personalized Service, Customer Inquiries, Customer Relationship Management, Document Management, Communication

    Advanced · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Creating a Virtual Machine

    Skills you'll gain: Virtual Machines, Web Servers, Servers, Google Cloud Platform, Virtualization and Virtual Machines, Cloud Deployment, Application Deployment, Cloud Infrastructure, Cloud Hosting, Virtualization, Infrastructure As A Service (IaaS), Cloud Services, Virtual Networking, Command-Line Interface, Cloud Computing, Operating Systems

    ★ 4.6 (30) · Beginner · Project · Less Than 2 Hours

  • W

    Whizlabs

    AWS: Threat Detection, Logging and Monitoring

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Threat Detection, Threat Management, Amazon Web Services, Incident Response, Continuous Monitoring, Cloud Security, Identity and Access Management, Amazon Elastic Compute Cloud, Network Security, Incident Management, Event Monitoring

    ★ 4.7 (15) · Intermediate · Course · 1 - 4 Weeks

  • W

    Whizlabs

    Exam Prep DP-600: Microsoft Fabric Analytics Engineer

    Skills you'll gain: Power BI, Microsoft Azure, Data Lakes, Data Analysis Expressions (DAX), Azure Synapse Analytics, Microsoft Power Platform, Data Modeling, Data Governance, Data Warehousing, Analytics, Extract, Transform, Load, Data Import/Export, Data Integration, Real Time Data, Dataflow, Data Transformation, Data Management, Data Architecture, Data Pipelines, SQL

    ★ 3.1 (17) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado System

    Machine Learning for Marketers

    Skills you'll gain: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Data-Driven Marketing, Applied Machine Learning, Advanced Analytics, Supervised Learning, Dimensionality Reduction, Business Marketing, Predictive Modeling, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Customer experience improvement, Statistical Machine Learning, Personalized Service, Machine Learning

    Intermediate · Course · 1 - 4 Weeks

  • N

    Northeastern University

    Engaging in Strategic Management in Healthcare Organizations

    Skills you'll gain: Strategic Decision-Making, Strategic Planning, Decision Making, Strategic Thinking, Strategic Leadership, Organizational Strategy, Corporate Strategy, Business Strategy, Plan Execution, Organizational Structure, Performance Management, Health Care Administration, Business Management, Strategic Partnership, Health Administration, Leadership, Organizational Development, Mergers & Acquisitions, Analysis, Competitive Analysis

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create a Project Tracker with Airtable

    Skills you'll gain: Relational Databases, Database Theory, Databases, Database Design, Database Software, Spreadsheet Software, Collaborative Software, Issue Tracking, Database Application, Collaboration, Cloud Computing

    ★ 4.2 (9) · Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer service courses

  • Professional Selling: Step 3 - Become a High-Performer: Kennesaw State University
  • Exam Prep DP-300: Azure Database Administrator Associate: Whizlabs
  • Agile Project Management for digital projects: Politecnico di Milano
  • Prospecting and Selling Insurance: Liberty Mutual Insurance
  • Forming, Funding, and Launching a Technology Startup Company: University of Colorado Boulder
  • Foundations of Account Management: Microsoft
  • Creating a Virtual Machine: Google Cloud
  • AWS: Threat Detection, Logging and Monitoring: Whizlabs
  • Exam Prep DP-600: Microsoft Fabric Analytics Engineer: Whizlabs
  • Machine Learning for Marketers: University of Colorado System

Skills you can learn in Marketing

Market (economics) (28)
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