• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Preview
      Preview
      T

      Technical University of Munich (TUM)

      Eco-Tech: Exploring IT's Impact on a Sustainable Future

      Skills you'll gain: Environmental Issue, Corporate Sustainability, Environmental Resource Management, Environmental Monitoring, Information Technology, Technology Solutions, Artificial Intelligence, Computing Platforms, Hardware Architecture, Innovation

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      OpenAI Assistant: Create a Code to UML-Diagram generator

      Skills you'll gain: ChatGPT, Unified Modeling Language, OpenAI, Generative AI, Prompt Engineering, Software Visualization, Software Design Documents, Technical Communication, User Story, Application Programming Interface (API), Software Development

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Cómo encontrar intereses de la audiencia con Meta Business

      Skills you'll gain: Target Audience, Marketing Effectiveness, Advertising Campaigns, Customer Insights, Content Creation, Facebook, Content Strategy, Data Import/Export, Social Media, Social Media Marketing, Business Metrics

      Beginner · Guided Project · Less Than 2 Hours

    • P

      Packt

      Specflow and Cucumber for .NET Developers - The Master Guide

      Skills you'll gain: Gherkin (Scripting Language), Behavior-Driven Development, Cucumber (Software), Test Execution Engine, .NET Framework, User Story, Test Case, Microsoft Visual Studio, Test Automation, C# (Programming Language), Acceptance Testing, Functional Requirement, Scenario Testing, Maintainability, Dependency Analysis

      Beginner · Course · 3 - 6 Months

    • C

      Coursera Project Network

      مقدمة إلى خدمة رؤى الجمهور على فيسبوك

      Skills you'll gain: Customer Insights, Facebook, Marketing Analytics, Target Audience, Marketing Strategies, Marketing, Social Media, Social Media Marketing, Business Intelligence, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Preview
      Preview
      B

      Board Infinity

      DeepSeek Essentials: From Foundations to Real-World Use

      Skills you'll gain: Open Source Technology, Large Language Modeling, AI Personalization, Deep Learning, Prompt Engineering, ChatGPT, Generative AI, Artificial Intelligence, Applied Machine Learning, Application Programming Interface (API), Business Process Automation, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      No-Code Machine Learning Using Amazon AWS SageMaker Canvas

      Skills you'll gain: AWS SageMaker, Applied Machine Learning, Amazon Web Services, Machine Learning, Supervised Learning, Predictive Modeling, Amazon S3, Artificial Intelligence and Machine Learning (AI/ML), Cloud Services, Version Control, Data Import/Export, Data Validation, Data Cleansing

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Crafting AI Identities: Strategies & Ethical Considerations

      Skills you'll gain: AI Personalization, Data Ethics, Information Privacy, Persona (User Experience), User Research, Persona Development, Diversity and Inclusion, Experience Design, User Experience Design, Artificial Intelligence, Accountability, Human Centered Design, Ethical Standards And Conduct, Business Ethics, User Centered Design

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      B

      Banco Interamericano de Desarrollo

      Perspectives in Digital Transformation: Financial Inclusion

      Skills you'll gain: Digital Transformation, FinTech, Mobile Banking, Business Transformation, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Financial Services, Banking, Data-Driven Decision-Making, Customer experience improvement, Innovation, Human Capital

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      M

      Microsoft

      Microsoft Defender Cloud Compliance - Secure Azure Services

      Skills you'll gain: Cloud Security, Microsoft Azure, Threat Management, Security Controls, Security Information and Event Management (SIEM), Key Management, Continuous Monitoring, Role-Based Access Control (RBAC), Virtual Environment, Query Languages

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Intermediate Blueprints in Unreal Engine 5

      Skills you'll gain: Unreal Engine, Data Structures, Debugging, Video Game Development, Game Design, Scripting, Event-Driven Programming, Object Oriented Programming (OOP), Data Management

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      S

      Starweaver

      Personal Investing for Working Professionals

      Skills you'll gain: Portfolio Management, Investment Management, Investments, Tax Planning, Wealth Management, Risk Management, Financial Planning, Goal Setting, Finance, Equities, Financial Analysis, Decision Making, Planning

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…216217218…237

    In summary, here are 10 of our most popular customer journey courses

    • Eco-Tech: Exploring IT's Impact on a Sustainable Future: Technical University of Munich (TUM)
    • OpenAI Assistant: Create a Code to UML-Diagram generator: Coursera Project Network
    • Cómo encontrar intereses de la audiencia con Meta Business: Coursera Project Network
    • Specflow and Cucumber for .NET Developers - The Master Guide: Packt
    • مقدمة إلى خدمة رؤى الجمهور على فيسبوك: Coursera Project Network
    • DeepSeek Essentials: From Foundations to Real-World Use: Board Infinity
    • No-Code Machine Learning Using Amazon AWS SageMaker Canvas: Packt
    • Crafting AI Identities: Strategies & Ethical Considerations: Coursera Instructor Network
    • Perspectives in Digital Transformation: Financial Inclusion: Banco Interamericano de Desarrollo
    • Microsoft Defender Cloud Compliance - Secure Azure Services: Microsoft

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok