Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Fundação Instituto de Administração
Skills you'll gain: Innovation, Strategic Decision-Making, Competitive Analysis, Ideation, Entrepreneurship, Organizational Strategy, Business Strategy, Plan Execution, Strategic Thinking, Project Risk Management, Sustainable Business, Corporate Strategy, Risk Management, Value Propositions, New Product Development, Presentations, Business Management, Business Strategies, Entrepreneurial Finance, Business Risk Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Network Monitoring, Intrusion Detection and Prevention, Network Troubleshooting, Network Security, Incident Response, Anomaly Detection, Network Analysis, Digital Forensics, Cyber Security Assessment, Network Protocols, Threat Detection, Technical Communication, Distributed Denial-Of-Service (DDoS) Attacks, Computer Security, Cybersecurity, Vulnerability Assessments
Intermediate · Course · 1 - 3 Months

California Institute of the Arts
Skills you'll gain: Video Editing, Cinematography, Creativity, Video Production, Adobe Premiere, Storytelling, Aesthetics, Editing, Design Elements And Principles
Beginner · Course · 1 - 3 Months

Skills you'll gain: Timelines, Return On Investment, Financial Statements, Financial Analysis, Balance Sheet, Construction Management, Capital Expenditure, Operating Cost, Income Statement, Cash Flow Forecasting, Microsoft Excel, Scheduling, Cash Flows, Revenue Forecasting
Intermediate · Course · 1 - 3 Months

Starweaver
Skills you'll gain: Constructive Feedback, Cross-Functional Team Leadership
Intermediate · Course · 1 - 4 Weeks

Fractal Analytics
Skills you'll gain: Decision Making, Critical Thinking, Analytical Skills, Behavioral Economics, Data Analysis, Artificial Intelligence, Emotional Intelligence, Self-Awareness, Psychology, Communication, Algorithms, Probability
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Backlogs, Product Roadmaps, Sprint Planning, Agile Methodology, Product Management, AI Product Strategy, Wireframing, A/B Testing, Agile Product Development, Microsoft Teams, Product Strategy, Product Planning, Jira (Software), Product Requirements, Estimation, Project Management, Agile Project Management, ChatGPT, Kanban Principles, User Story
Intermediate · Specialization · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Open Source Technology, Package and Software Management, Unit Testing, GitHub, Version Control, Rmarkdown, Cross Platform Development, Software Versioning, Software Documentation, R Programming, Knitr, Continuous Integration, Development Testing, Technical Documentation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: PySpark, Apache Spark, Model Evaluation, MySQL, Data Pipelines, Scala Programming, Extract, Transform, Load, Logistic Regression, Customer Analysis, Apache Hadoop, Predictive Modeling, Applied Machine Learning, Data Processing, Data Persistence, Advanced Analytics, Big Data, Apache Maven, Unsupervised Learning, Apache, Python Programming
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Selenium (Software), Object Oriented Programming (OOP), Eclipse (Software), Java, Java Programming, JUnit, HTML and CSS, Test Automation, Software Testing, Test Script Development, Integrated Development Environments, Test Data, Test Tools, Browser Compatibility, Computer Programming, Web Development, Programming Principles, Test Case, Software Design, Development Environment
Beginner · Specialization · 3 - 6 Months

University of Maryland, College Park
Skills you'll gain: Statistical Analysis, Data Analysis Software, STATA (Software), Data Integration, Data Ethics, Stata, R Programming, Sampling (Statistics), Statistical Modeling, Descriptive Statistics, Regression Analysis, Logistic Regression, Informed Consent
Mixed · Course · 1 - 4 Weeks

Università di Napoli Federico II
Skills you'll gain: Presentations, Oral Expression, Business Communication, Business Correspondence, Verbal Communication Skills, Negotiation, Business Writing, English Language, Interviewing Skills, Data Visualization, Writing, Communication, Report Writing, Language Competency, Data Storytelling, Taking Meeting Minutes, Recruitment, Business Reporting, Interpersonal Communications, Oral Comprehension
Intermediate · Course · 1 - 3 Months