Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Social Media Management, User Feedback
Beginner · Course · 1 - 4 Weeks
University of Alberta
Skills you'll gain: Sprint Planning, Agile Software Development, Product Demonstration, Agile Methodology, Requirements Analysis, Agile Project Management, Risk Management, Agile Product Development, Virtual Environment, Product Requirements, Product Management, Backlogs, Customer Communications Management, Customer Service, Presentations, User Story, Team Management, Prioritization
Mixed · Course · 1 - 3 Months

Edureka
Skills you'll gain: Data Management, Cloud Storage, Cloud Computing Architecture, Serverless Computing
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: vSphere Networking and Storage, Virtual Networking, vCenter Server Management, Role-Based Access Control (RBAC), vCenter Server, VMware ESX Servers, iSCSI Configuration, Event Monitoring, Virtual Machines, Virtualization, System Monitoring, Data Storage
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Lean Six Sigma, Lean Methodologies, Six Sigma Methodology, Quality Improvement, Process Improvement, Process Analysis, Operational Efficiency, Continuous Improvement Process, Root Cause Analysis, Waste Minimization, Pareto Chart, Standard Operating Procedure
Mixed · Course · 1 - 4 Weeks

Universidad de Palermo
Skills you'll gain: Advertising, Social Media Management, Marketing Communications, Integrated Marketing Communications, Digital Advertising, Social Media Marketing, Marketing, Strategic Marketing, Communication Strategies, Digital Marketing, Target Audience, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Model Evaluation, Supervised Learning, Machine Learning Methods, Classification Algorithms, Machine Learning, Data Analysis, Driving engagement
Intermediate · Course · 1 - 4 Weeks

L&T EduTech
Skills you'll gain: Building Information Modeling, Civil Engineering, Building Design, Building Services Engineering, Facility Management, Landscape Architecture, Architectural Design, Energy and Utilities, Transportation Operations, Sustainable Engineering, Safety and Security, Sustainable Design, As-Built Drawings, Construction, Traffic Flow Optimization, Building Codes, Demand Planning, Capacity Management, Estimation
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Health Disparities, Health Equity, Social Determinants Of Health, Healthcare Ethics, Social Justice, Medicaid, Health Policy, Health Systems, Diversity Awareness, Responsible AI, Managed Care, Medical Billing, Health Care, Healthcare Industry Knowledge, Cultural Responsiveness
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Cloud Infrastructure, Load Balancing, Cloud Computing, Cloud Applications, Cloud Deployment, Cloud Platforms, Cloud Services, Cloud Solutions, Scalability, Microsoft Azure, Application Deployment, Amazon Web Services, ASP.NET, Disaster Recovery, Capacity Management, Application Performance Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Figma (Design Software), User Experience Design, UI Components, Responsive Web Design, Animations, Web Content Accessibility Guidelines, User Interface (UI) Design, Design Strategies, Prototyping, Collaborative Software, Software Documentation
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Computer Security Incident Management, Security Controls, Security Management, Technical Support and Services, Document Management, Information Systems Security, Network Troubleshooting, Encryption
Intermediate · Course · 1 - 4 Weeks