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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • F

    Fundação Instituto de Administração

    Tópicos em Gestão Intercultural

    Skills you'll gain: Virtual Teams, Negotiation, Global Marketing, Diversity Marketing, Intercultural Competence, Cultural Responsiveness, International Relations, Cultural Diversity, Conflict Management, Culture, Consumer Behaviour, Cultural Sensitivity, Communication Strategies, Marketing Management, Relationship Building, Team Management, Marketing, Diplomacy, World History, International Finance

    ★ 4.6 (20) · Beginner · Specialization · 3 - 6 Months

  • G

    Google Cloud

    Looker Studio Pro Essentials

    Skills you'll gain: Looker (Software), Collaborative Software, Google Workspace, Team Oriented, Database Administration, Identity and Access Management, Systems Administration, Google Cloud Platform, Dashboard, Management Reporting, Customer Support, Role-Based Access Control (RBAC), Data Visualization, Content Scheduling, Business Reporting, Data Sharing, Technical Support, Auditing

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Preparing for the Google Cloud Professional Cloud Architect Exam em Português Brasileiro

    Skills you'll gain: Google Cloud Platform, Cloud Computing Architecture, Process Driven Development, Cloud Solutions, Cloud Computing, Cloud Infrastructure, Business Systems Analysis, Cloud Services, Solution Architecture, Systems Analysis, Solution Design, Cloud Deployment, Cloud Security

    ★ 4.7 (11) · Advanced · Course · 1 - 3 Months

  • P

    Packt

    Intermediate Data Analysis Techniques with Pandas

    Skills you'll gain: Pandas (Python Package), Text Mining, Data Manipulation, Data Cleansing, Data Processing, Data Integration, Data Wrangling, Data Transformation, Data Preprocessing

    ★ 4.9 (13) · Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Gemini in BigQuery

    Skills you'll gain: Gemini, Google Gemini, Retrieval-Augmented Generation, Embeddings, Generative AI, Predictive Modeling, Vector Databases, Google Cloud Platform, Big Data, Data Analysis, Exploratory Data Analysis, Artificial Intelligence and Machine Learning (AI/ML), AI Enablement, SQL, Query Languages, Data Wrangling, Python Programming, Data Preprocessing, Customer Relationship Management (CRM) Software, Machine Learning

    ★ 4.6 (10) · Beginner · Specialization · 1 - 4 Weeks

  • P

    Packt

    Advanced Networking, Virtualization, and Security

    Skills you'll gain: Data Centers, Network Security, Network Administration, Virtualization and Virtual Machines, Network Troubleshooting, Virtual Machines, Network Monitoring, Wide Area Networks, Virtualization, Wireless Networks, Firewall, Event Monitoring, Cloud Infrastructure, Hardening, IT Security Architecture, Network Infrastructure, Virtual Private Networks (VPN), TCP/IP, Cloud Computing, Information Technology Operations

    ★ 4.9 (11) · Advanced · Course · 1 - 3 Months

  • C

    Coursera

    Gestión de proyectos e historias de usuario con Jira

    Skills you'll gain: User Story, Agile Methodology, Agile Project Management, Agile Software Development, Project Management Software, Kanban Principles

    ★ 4.6 (23) · Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera

    GenAI for Business Intelligence Analysts

    Skills you'll gain: Business Intelligence, Generative AI, Business Analytics, Responsible AI, Business Process Automation, Data-Driven Decision-Making, Business Workflow Analysis, Data Ethics, Data Literacy, Exploratory Data Analysis, AI Integrations, Project Implementation

    ★ 4.5 (14) · Intermediate · Course · 1 - 4 Weeks

  • S

    Splunk Inc.

    Splunk Knowledge Manager 102

    Skills you'll gain: Data Modeling, Splunk, Pivot Tables And Charts, Data Management, Query Languages, Performance Tuning, Data Science, Data Analysis, Big Data, Business Intelligence, Data Import/Export, Business Analytics, Geospatial Information and Technology

    ★ 4.8 (20) · Beginner · Course · 1 - 4 Weeks

  • I

    IBM

    SMP/E for z/OS Workshop

    Skills you'll gain: z/OS, Package and Software Management, Mainframe Computing, Mainframe Technologies, Patch Management, Software Configuration Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Problem Management, Debugging, Change Control, Dependency Analysis, Command-Line Interface

    Intermediate · Course · 1 - 3 Months

  • K

    Kennesaw State University

    Branding for Differential Advantage with Jagdish Sheth

    Skills you'll gain: Branding, Brand Marketing, Brand Strategy, Brand Management, Brand Loyalty, Value Propositions, Product Lining, Promotional Strategies, Competitive Analysis, Cost Reduction

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Análisis de documentos con servicios cognitivos de Azure

    Skills you'll gain: Model Training, Model Evaluation, Unsupervised Learning, Applied Machine Learning, Microsoft Azure, Machine Learning Methods, Data Validation, Unstructured Data, No-Code Development, Data Capture, Data Processing, Cloud Services

    ★ 4.8 (24) · Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer service courses

  • Tópicos em Gestão Intercultural: Fundação Instituto de Administração
  • Looker Studio Pro Essentials: Google Cloud
  • Preparing for the Google Cloud Professional Cloud Architect Exam em Português Brasileiro: Google Cloud
  • Intermediate Data Analysis Techniques with Pandas: Packt
  • Gemini in BigQuery: Google Cloud
  • Advanced Networking, Virtualization, and Security: Packt
  • Gestión de proyectos e historias de usuario con Jira: Coursera
  • GenAI for Business Intelligence Analysts: Coursera
  • Splunk Knowledge Manager 102: Splunk Inc.
  • SMP/E for z/OS Workshop: IBM

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