Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: Virtual Networking, Network Troubleshooting, Linux, Kubernetes, Network Architecture, Network Administration, Computer Networking, Docker (Software), TCP/IP, Network Routing, Containerization, Network Switches, Firewall, Network Protocols
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Version Control, Test Script Development, Continuous Integration, Test Execution Engine, Test Tools, Automation, Scripting, Web Scraping, Hypertext Markup Language (HTML), Software Design Patterns, Development Environment, Integrated Development Environments, Debugging, Command-Line Interface, File I/O
Beginner · Specialization · 3 - 6 Months

University of Minnesota
Skills you'll gain: Competitive Analysis, Healthcare Industry Knowledge, Stakeholder Analysis, Medical Devices, Market Opportunities, Innovation, Clinical Assessment, Market Analysis, Report Writing, Revenue Forecasting, Financial Modeling, Cost Benefit Analysis, Business Valuation, Regulatory Affairs, Intellectual Property
Mixed · Course · 1 - 3 Months

Skills you'll gain: Product Knowledge, Product Marketing, Product Management, Product Assortment, Product Strategy, Go To Market Strategy, Product Development, New Product Development, Performance Analysis
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: User Story, Backlogs, Product Roadmaps, Sprint Planning, User Research, Product Planning, Agile Methodology, Prioritization, Product Development, Product Strategy
Beginner · Guided Project · Less Than 2 Hours

Fractal Analytics
Skills you'll gain: Ideation, AI Product Strategy, UI/UX Research, Brainstorming, Innovation, Design Thinking, User Research, AI Enablement, Generative AI, Competitive Analysis, User Experience Design, Human Centered Design, Data Ethics, Persona (User Experience), Artificial Intelligence, Problem Solving, Data Collection, Data Synthesis, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: C++ (Programming Language), Data Structures, File I/O, Data Store, Data Cleansing, Data Mapping, Data Integrity
Intermediate · Guided Project · Less Than 2 Hours

HEC Paris
Skills you'll gain: Storytelling, Leadership, Self-Awareness, Relationship Building, Strategic Leadership, Accountability, Resilience, Personal Development, Business Leadership, Organizational Leadership, Professional Development, Innovation, Presentations, Forecasting, Analysis
Mixed · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Care Management, Practice Management, Case Management, Budget Management, Public Health, Primary Care, Patient Flow, Preventative Care, Community Health, Health Systems, Health Care, Hospital Experience, Revenue Forecasting, Healthcare Industry Knowledge, Regulatory Compliance, Social Determinants Of Health
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Regression Analysis, Data Science, Machine Learning Methods, R Programming, Statistical Inference, Applied Machine Learning, Machine Learning, Statistical Methods, Advanced Analytics, Data Analysis, Predictive Modeling
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: New Product Development, Product Development, Product Design, Design Thinking, Persona Development, Innovation, Prototyping, Market Research, Ideation, Target Market, Product Requirements, Wireframing, Customer Insights
Build toward a degree
Beginner · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: Design Thinking, Innovation, Ideation, Storytelling, Open Mindset, Creative Thinking, Creative Problem-Solving, Data Visualization, Human Centered Design, Case Studies, User Experience Design, Test Tools, Customer Insights, Leadership and Management, Marketing
Beginner · Course · 1 - 3 Months