• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • I

    Institut Mines-Télécom

    La Data Intelligence au service des organisations

    Skills you'll gain: Digital Transformation, Data Management, Data Modeling, Data Strategy, Data Quality, Data Governance, Business Intelligence, Information Management, Data-Driven Decision-Making, Data Literacy, Data Analysis, Data Integrity, Data Processing, Big Data, Artificial Intelligence, Data Visualization, Business Strategy

    ★ 4.1 (7) · Beginner · Course · 1 - 3 Months

  • E

    EDUCBA

    Digital Marketing Foundations: Analyze & Apply Strategies

    Skills you'll gain: Campaign Management, Target Market, Marketing, Marketing Strategies, Consumer Behaviour, Marketing Planning, Campaign Planning, Integrated Marketing Communications, Strategic Marketing, Marketing Strategy and Techniques, Digital Marketing, Target Audience, Marketing Effectiveness, Digital Marketing Campaigns, Market Research, Marketing Communications, Data-Driven Marketing, Communication Strategies, Emerging Technologies

    ★ 4.9 (27) · Mixed · Course · 1 - 3 Months

  • B

    Board Infinity

    Foundations of Usability Testing

    Skills you'll gain: Usability Testing, Usability, Human Centered Design, Software Testing, User Experience Design, Web Content Accessibility Guidelines, User Experience, Risk Management Framework, Law, Regulation, and Compliance

    Advanced · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Azure Network Services

    Skills you'll gain: Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Virtual Networking, Network Administration, Wide Area Networks, IT Security Architecture, Hardening, Virtual Private Networks (VPN), Network Infrastructure, Network Routing, Border Gateway Protocol, Remote Access Systems

    ★ 4.8 (37) · Intermediate · Course · 1 - 4 Weeks

  • W

    Whizlabs

    Exam Prep (SAP-C02): AWS Solutions Architect - Professional

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, AWS SageMaker, Amazon DynamoDB, Amazon Web Services, Amazon Redshift, Serverless Computing, Identity and Access Management, Amazon S3, AWS CloudFormation, Cloud Management, AWS Kinesis, Infrastructure as Code (IaC), Virtual Networking, Cloud Security, Network Security, Threat Detection, Network Architecture, Kubernetes, Containerization

    ★ 4.2 (6) · Advanced · Specialization · 3 - 6 Months

  • U

    University of Virginia

    Agile и дизайн-мышление

    Skills you'll gain: User Story, Agile Product Development, Product Development, Design Thinking, Team Oriented, Persona (User Experience), New Product Development, Product Requirements, Agile Methodology, User Research, Usability Testing, User Centered Design, Persona Development, Innovation, Value Propositions

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Set Up Network and HTTP Load Balancers

    Skills you'll gain: Load Balancing, Application Deployment, Cloud Management, Cloud Applications, Google Cloud Platform, Cloud Computing, Virtual Machines, Cloud Infrastructure, Web Servers, Servers, Network Model, Network Analysis

    ★ 4.8 (10) · Beginner · Project · Less Than 2 Hours

  • B

    Board Infinity

    Mastering Teradata for Data Warehouse & Analytics

    Skills you'll gain: Teradata SQL, SQL, Stored Procedure, Transaction Processing, Query Languages, Performance Tuning, Database Management, Data Manipulation, Data Architecture, Data Security, Extract, Transform, Load, Database Architecture and Administration, Security Controls, Security Management, Data Transformation, Data Storage, Relational Databases, Solution Design, Database Management Systems, Data Import/Export

    Intermediate · Specialization · 1 - 3 Months

  • A

    Amazon Web Services

    Getting Started with Amazon Textract

    Skills you'll gain: Amazon Web Services, Document Management, Unstructured Data, Business Process Automation

    ★ 4.7 (6) · Mixed · Course · 1 - 4 Weeks

  • A

    Automatic Data Processing, Inc. (ADP)

    Creating an Engaging Candidate Experience

    Skills you'll gain: Full Cycle Recruitment, Recruitment, Recruitment Strategies, Talent Acquisition, Drive Engagement, Talent Recruitment, Brand Loyalty, Interviewing Skills, Customer Engagement, Branding, Brand Awareness, Customer experience improvement, Constructive Feedback, Customer experience strategy (CX), Customer Service, Customer Advocacy, Personalized Service, Relationship Building

    ★ 4.5 (11) · Intermediate · Course · 1 - 4 Weeks

  • L

    LearnKartS

    AI Marketing Automation

    Skills you'll gain: Retrieval-Augmented Generation, Marketing Automation, Email Automation, Content Scheduling, ChatGPT, Email Marketing, AI Product Strategy, AI Personalization, Digital Marketing Tools, OpenAI API, LLM Application, Social Media Content, Social Media Management, Automation, Generative AI Agents, Generative AI, Data-Driven Decision-Making, AI Workflows, Blogs, Social Media

    Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    AWS Mainframe Modernization Replatform with Micro Focus Getting Started

    Skills you'll gain: Amazon Web Services, Mainframe Technologies, Mainframe Computing, Cloud Infrastructure, Cloud Applications, Enterprise Architecture, Software Architecture

    ★ 4.7 (10) · Mixed · Course · 1 - 4 Weeks

1…265266267…465

In summary, here are 10 of our most popular customer service courses

  • La Data Intelligence au service des organisations: Institut Mines-Télécom
  • Digital Marketing Foundations: Analyze & Apply Strategies: EDUCBA
  • Foundations of Usability Testing: Board Infinity
  • Azure Network Services: EDUCBA
  • Exam Prep (SAP-C02): AWS Solutions Architect - Professional: Whizlabs
  • Agile и дизайн-мышление: University of Virginia
  • Set Up Network and HTTP Load Balancers: Google Cloud
  • Mastering Teradata for Data Warehouse & Analytics: Board Infinity
  • Getting Started with Amazon Textract: Amazon Web Services
  • Creating an Engaging Candidate Experience: Automatic Data Processing, Inc. (ADP)

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok