Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Google Cloud
Skills you'll gain: Prompt Engineering, Generative AI, Google Cloud Platform, LLM Application, Large Language Modeling, Cloud Computing
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Authentications, Application Deployment, Operating System Administration, Azure Active Directory, Windows PowerShell, Group Policy, Enterprise Application Management, Identity and Access Management, Cloud Applications, Enterprise Security, Mobile Security, System Configuration, Security Management, Microsoft Azure, User Provisioning, Android (Operating System), Patch Management
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Statistical Inference, Probability Distribution, R Programming, Statistical Visualization, Statistics, Data Visualization, Statistical Analysis, Statistical Modeling, Statistical Hypothesis Testing, Data Analysis, Probability
Beginner · Guided Project · Less Than 2 Hours
Duke University
Skills you'll gain: Financial Statement Analysis, Financial Statements, Balance Sheet, Financial Acumen, Income Statement, Financial Analysis, Profit and Loss (P&L) Management, Business Modeling, Operational Analysis, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Package and Software Management, User Accounts, Unix Commands, Unix, Bash (Scripting Language), Command-Line Interface, Kubernetes, Git (Version Control System), GitHub, OS Process Management, Firewall, Ubuntu, Docker (Software), Containerization, Network Monitoring, Unix Shell, File Systems, Shell Script, TCP/IP, Version Control
Beginner · Specialization · 3 - 6 Months

Packt
Skills you'll gain: Alteryx, Spatial Data Analysis, Spatial Analysis, Data Cleansing, Data Import/Export, Data Manipulation, Geographic Information Systems, Data Wrangling, Data Preprocessing, Data Integration, Data Transformation, Data Presentation, Data Compilation, Data Mapping, Data Analysis, Microsoft Excel, Text Mining, Data Visualization Software, Excel Formulas
Beginner · Course · 3 - 6 Months

Microsoft
Skills you'll gain: Project Management Office (PMO), Program Management, Change Management, Organizational Change, Project Portfolio Management, Project Management, Sustainable Development, Corporate Sustainability, Agile Methodology, Collaboration, Data-Driven Decision-Making, Stakeholder Engagement
Beginner · Course · 1 - 3 Months

Skills you'll gain: Timelines, Project Schedules, Google Sheets, Scheduling, Spreadsheet Software, Project Management
Beginner · Guided Project · Less Than 2 Hours

University of Cambridge
Skills you'll gain: Legal Research, Court Systems, Case Law, Legal Strategy, Civil Law, Legal Proceedings, Law, Regulation, and Compliance, Appeals, Litigation and Civil Justice, Civil Procedures, Political Sciences, Social Justice
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Relationship Building, Customer experience strategy (CX), Agile Methodology, Customer Engagement, Customer Relationship Management, Customer Insights, Value Propositions, Solution Delivery, Business Analysis, Web Analytics, Cross-Functional Collaboration, Product Lifecycle Management
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Application Security, Secure Coding, Vulnerability Assessments, Security Software, Security Testing, Cybersecurity, Collaborative Software, Threat Modeling, Debugging, Systems Design
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Adobe Creative Cloud, Web Content, Digital Publishing, Content Creation, Multimedia, Information Architecture, Layout Design, User Experience Design
Beginner · Guided Project · Less Than 2 Hours