Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

University of Maryland, College Park
Skills you'll gain: Data Integration, Data Ethics, R Programming, Surveys, Informed Consent, Statistical Methods, Statistical Analysis, Sampling (Statistics), Regression Analysis, Descriptive Statistics, Logistic Regression
Mixed · Course · 1 - 4 Weeks

Eindhoven University of Technology
Skills you'll gain: Case Studies, Service Design, Transportation Operations, Feasibility Studies, Sustainable Systems, Sustainable Development, Data Collection, Customer Analysis, Surveys, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

PepsiCo
Skills you'll gain: Water Sustainability, Water Resource Management, Water Resources, Hydrology, Water Quality, Stormwater Management, Corporate Sustainability, Stakeholder Engagement, Natural Resource Management, Environment and Resource Management, Supply Chain Management, Economic Development
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Linux Commands, Linux Administration, Linux, Cybersecurity, Serverless Computing, Cloud Computing Architecture, Operating System Administration, Cloud Computing, Information Systems Security, Open Source Technology, Information Technology, DevOps, Git (Version Control System), Servers, Public Key Infrastructure
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon CloudWatch, Serverless Computing, Amazon Web Services, Application Deployment, AWS CloudFormation, Cloud Management, Cloud Deployment, Continuous Deployment, Application Performance Management, Cloud Applications, AWS Identity and Access Management (IAM), System Monitoring, AWS Kinesis, Event Monitoring, Amazon S3, Infrastructure as Code (IaC), Data Security, Disaster Recovery, Anomaly Detection
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Analysis Software, Data Analysis, Customer Analysis, Analysis, Analytical Skills, Gross Profit, Productivity Software, Business Mathematics
Beginner · Guided Project · Less Than 2 Hours

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Key Performance Indicators (KPIs), Marketing, Return On Investment, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Branding, Customer Engagement, Advertising, Brand Management, Strategic Partnership, Sales Process, Price Negotiation, Data Analysis, Stakeholder Management, Public Relations, Emotional Intelligence, Creative Thinking
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Apache Airflow, Tensorflow, MLOps (Machine Learning Operations), Google Cloud Platform, Data Pipelines, Machine Learning Methods, Model Deployment, Model Evaluation, Cloud Computing, Machine Learning
Beginner · Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Threat Management, Remote Access Systems, Vulnerability Assessments, Threat Detection, Security Requirements Analysis, Cyber Security Assessment, Cybersecurity, Security Software, Security Management, Telecommuting, Cyber Risk, Cyber Security Strategy, Cyber Security Policies, Security Controls, Risk Management Framework
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Social Media Marketing, Social Media Campaigns, Social Media Management, Advertising, Content Performance Analysis, Account Management, Customer Communications Management, Target Audience, Customer Engagement, Content Creation
Beginner · Guided Project · Less Than 2 Hours

Banco Interamericano de Desarrollo
Skills you'll gain: Financial Inclusion, FinTech, Digital Transformation, Mobile Banking, Product Design, Financial Services, Innovation, Banking, Data Analysis, Talent Management, Customer experience improvement, Needs Assessment, Emerging Technologies, Strategic Partnership
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Prompt Engineering, Risk Modeling, Risk Analysis, Continuous Monitoring, Generative AI, Project Risk Management, Risk Management, Operational Risk, Data-Driven Decision-Making, Data Integration, Decision Support Systems, AI Security, Anomaly Detection, Automation
Advanced · Course · 1 - 4 Weeks