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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • U

    University of Maryland, College Park

    Cybersecurity Capstone Project

    Skills you'll gain: Application Security, Secure Coding, Vulnerability Assessments, Security Software, Security Testing, Cybersecurity, Collaborative Software, Threat Modeling, Debugging, Systems Design

    4.3
    Rating, 4.3 out of 5 stars
    ·
    158 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Create your UX portfolio with Adobe Portfolio

    Skills you'll gain: Adobe Creative Cloud, Web Content, Digital Publishing, Content Creation, Multimedia, Information Architecture, Layout Design, User Experience Design

    4
    Rating, 4 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Scrimba

    Open-source AI Models

    Skills you'll gain: Hugging Face, Model Deployment, Open Source Technology, Responsible AI, Web Applications, Large Language Modeling, Artificial Intelligence

    4.8
    Rating, 4.8 out of 5 stars
    ·
    33 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Transforming Data in R

    Skills you'll gain: Data Manipulation, Data Transformation, Pivot Tables And Charts, Data Wrangling, Data Cleansing, Data Integration, R Programming, Data Preprocessing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    25 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Threat Management, Help Desk Support, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Advanced ITSM with ServiceNow: Optimizing IT Operations

    Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Issue Tracking, Configuration Management, Computer Security Incident Management, Self Service Technologies, Change Requests, Automation, Service Level, Problem Solving, Design, Order Fulfillment

    5
    Rating, 5 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Product Launch and Post-Launch Management

    Skills you'll gain: AI Product Strategy, Product Lifecycle Management, Quality Assurance and Control, Product Quality (QA/QC), Product Management, Release Management, Sales Strategy, New Product Development, Performance Analysis, Responsible AI, Product Improvement, Product Marketing, Generative AI, Key Performance Indicators (KPIs), User Feedback, Risk Management, Data-Driven Decision-Making, Cross-Functional Collaboration

    4.6
    Rating, 4.6 out of 5 stars
    ·
    45 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Advanced Data Engineering

    Skills you'll gain: Performance Analysis, Apache Airflow, Workflow Management, Vector Databases, Scalability, Database Management Systems, Database Management, Data Pipelines, Data Architecture, Real Time Data, MySQL, Complex Problem Solving, Data Import/Export, Data Transformation, Graph Theory

    4.3
    Rating, 4.3 out of 5 stars
    ·
    19 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Data Science as a Field

    Skills you'll gain: Data Presentation, Technical Communication, Statistical Reporting, Data Storytelling, Data Science, Data Analysis, Data Visualization, Data Ethics, Data-Driven Decision-Making, Exploratory Data Analysis, Applied Mathematics, Statistics, Computer Science

    Build toward a degree

    4.3
    Rating, 4.3 out of 5 stars
    ·
    39 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Physics 102 - Electric Potential and DC Circuits

    Skills you'll gain: Basic Electrical Systems, Electrical Engineering, Electrical Systems, Physics, Electronics, Electronic Components, electromagnetics, Problem Solving, Mechanics, Calculus, Linear Algebra, Integral Calculus

    4.8
    Rating, 4.8 out of 5 stars
    ·
    33 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Politics and Ethics of Data Analytics in the Public Sector

    Skills you'll gain: Data Ethics, Policy Analysis, Case Studies, Political Sciences, Data Analysis, Responsible AI, Public Policies, Analytics, Model Evaluation, Data Presentation, Data-Driven Decision-Making, Ethical Standards And Conduct, R Programming, Machine Learning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    18 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Lean Six Sigma Green Belt Professional Training

    Skills you'll gain: Process Mapping, Six Sigma Methodology, Lean Six Sigma, Quality Improvement, Organizational Change, Lean Methodologies, Statistical Hypothesis Testing, Organizational Leadership, Quality Management, Process Analysis, Correlation Analysis, Project Scoping, Data-Driven Decision-Making, Root Cause Analysis, Statistical Analysis, Process Improvement, Business Process, Continuous Improvement Process, Sampling (Statistics), Statistical Methods

    5
    Rating, 5 out of 5 stars
    ·
    47 reviews

    Beginner · Specialization · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Cybersecurity Capstone Project: University of Maryland, College Park
  • Create your UX portfolio with Adobe Portfolio: Coursera
  • Open-source AI Models: Scrimba
  • Transforming Data in R: Coursera
  • Cisco Certified Support Technician IT Support - 100-140: Pearson
  • Advanced ITSM with ServiceNow: Optimizing IT Operations: Coursera
  • Product Launch and Post-Launch Management: Microsoft
  • Advanced Data Engineering: Duke University
  • Data Science as a Field: University of Colorado Boulder
  • Physics 102 - Electric Potential and DC Circuits: Rice University

Other topics to explore

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1095 courses
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668 courses
Data Science
425 courses
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145 courses
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471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
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  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
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