Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Prototyping, Adobe Firefly, AI Workflows, Functional Design, Generative AI, Prompt Engineering, Artificial Intelligence, Mockups, ChatGPT, Canva (Software), User Experience Design, Wireframing, Creativity, Automation
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Generative AI Agents, Google Cloud Platform, Data Access, Prompt Engineering, Large Language Modeling, Enterprise Security, Cloud Storage, Data Integration, Artificial Intelligence, Data Security, Application Deployment, Technical Documentation
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Goal Setting, Workflow Management, Organizational Skills, Project Management Software, Project Management, Work Breakdown Structure, Resource Allocation
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Human Computer Interaction, Embedded Systems, Prototyping, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Usability, HTML and CSS, Real-Time Operating Systems, Internet Of Things, jQuery, Mobile Development, Telecommunications, Cross Platform Development, Artificial Intelligence and Machine Learning (AI/ML)
Build toward a degree
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Django (Web Framework), Application Programming Interface (API), Application Frameworks, Web Development, Program Development, Python Programming, Computer Programming, GitHub
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Computer Hardware, Operating Systems, Desktop Support, Databases, Hardware Troubleshooting, Information Technology, Technical Support, Computer Systems, System Configuration, Information Systems Security, General Networking, Networking Hardware, Application Deployment, Wireless Networks, Security Awareness, Software Installation, Computer Networking, Computer Security Awareness Training, Data Storage, Peripheral Devices
Beginner · Course · 3 - 6 Months
Kennesaw State University
Skills you'll gain: Trustworthiness, Brand Loyalty, Customer Retention, Customer Relationship Building, Consultative Approaches, Honesty, Strategic Partnership, B2B Sales, Business Relationship Management, Personal Attributes, Automation, Digital Transformation, Collaboration, Adaptability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Case Studies, Business Planning, Entrepreneurship, Business Modeling, Presentations, Stakeholder Engagement, Financial Analysis, Value Propositions, Customer Engagement, Team Oriented, Innovation, Leadership
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: PyTorch (Machine Learning Library), Natural Language Processing, Generative Adversarial Networks (GANs), Transfer Learning, Vision Transformer (ViT), Deep Learning, Unsupervised Learning, Embeddings, Convolutional Neural Networks, Applied Machine Learning, Supervised Learning, Model Evaluation, Model Deployment, Flask (Web Framework)
Intermediate · Course · 1 - 3 Months

LearnKartS
Skills you'll gain: Docker (Software), Containerization, Kubernetes, CI/CD, Application Deployment, DevOps, Ubuntu, Development Environment, Software Configuration Management, Software Installation, Application Lifecycle Management, Command-Line Interface
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Research, European History, World History, Photography, Investigation, Qualitative Research, Research Methodologies, Journals
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: AI Product Strategy, Agile Product Development, Product Management, Generative AI, Responsible AI, AI Personalization, Product Lifecycle Management, Ideation, Data Ethics, Product Automation, Market Analysis, Prototyping, Market Research
Beginner · Course · 1 - 4 Weeks