Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening

Skills you'll gain: Balance Sheet, Financial Statements, Profit and Loss (P&L) Management, Income Statement, Financial Statement Analysis, Financial Reporting, Financial Accounting, Microsoft Excel, Excel Formulas, Financial Acumen, Ledgers (Accounting), Accounting and Finance Software

Skills you'll gain: Negotiation, Conflict Management, Relationship Building, Interpersonal Communications, Communication, Emotional Intelligence, Active Listening, Self-Awareness, Creative Problem-Solving

Skills you'll gain: Analysis, Case Studies, Business Analysis, Business, Business Strategies, Business Consulting, Business Strategy, Program Evaluation, Project Management

Skills you'll gain: Classification Algorithms, Supervised Learning, Model Evaluation, Data Preprocessing, Logistic Regression, Decision Tree Learning, Predictive Modeling, Scikit Learn (Machine Learning Library), Data Cleansing, Machine Learning, Feature Engineering, Random Forest Algorithm, Sampling (Statistics), Performance Metric

Skills you'll gain: Wealth Management, Financial Services, AI Enablement, FinTech, Artificial Intelligence, Financial Planning, AI Personalization, Regulatory Compliance, Risk Modeling, Legal Risk, Artificial Intelligence and Machine Learning (AI/ML), Business Ethics, Automation

Skills you'll gain: Pivot Tables And Charts, Microsoft Excel, Spreadsheet Software, Excel Macros, Data Analysis, Data Visualization Software, Data Security, Data Integrity, Automation

Skills you'll gain: Emotional Intelligence, Empathy, Self-Awareness, Personal Development, Social Skills, Leadership Development, Relationship Management, Resilience, Conflict Management, Professional Development, Self-Discipline, Relationship Building

Skills you'll gain: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation

Skills you'll gain: Keyword Research, Search Engine Optimization, Target Audience, Blogs, Web Analytics and SEO, Content Strategy, Social Media Strategy, Content Creation, Web Content

Skills you'll gain: Content Strategy, Content Marketing, Content Performance Analysis, Web Content, Social Media Content, Paid media, Digital Content, Marketing Strategies, Content Creation, Email Marketing, Copywriting, Search Engine Optimization, Digital Advertising, Business-To-Consumer, Target Audience, Key Performance Indicators (KPIs), Customer Engagement, B2B Sales

Skills you'll gain: Intercultural Competence, Team Management, Team Building, Cultural Diversity, Cultural Sensitivity, Cross-Functional Collaboration, Cultural Responsiveness, Interpersonal Communications, Culture, Conflict Management, Communication Strategies, Diversity Awareness, Non-Verbal Communication, Verbal Communication Skills, Communication, Constructive Feedback, Active Listening