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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    Foundations of Effective Sales Pipeline Management

    Skills you'll gain: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Prospecting, Sales, Sales Strategy, Customer Relationship Management (CRM) Software, Automation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Human Cognitive Capacities & Limitations

    Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Creativity, Decision Making, Human Learning, Usability, Psychology, Human Centered Design, User Interface and User Experience (UI/UX) Design

    4.9
    Rating, 4.9 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Wireshark for Security: Detect Network Anomalies

    Skills you'll gain: Threat Detection, Anomaly Detection, Network Security, General Networking, Network Monitoring, Network Troubleshooting, Real Time Data, Security Strategy, Network Analysis, Network Protocols, Data Capture

    4.1
    Rating, 4.1 out of 5 stars
    ·
    8 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    Scrimba

    Learn Next.js

    Skills you'll gain: JavaScript Frameworks, UI Components, Full-Stack Web Development, React.js, TypeScript, Front-End Web Development, Web Development, Web Applications, Frontend Performance, Server Side, User Interface and User Experience (UI/UX) Design, Software Development, Routing Protocols

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Legal Document Management

    Skills you'll gain: Legal Technology, Document Management, AI Product Strategy, Generative AI, AI Enablement, AI Workflows, Compliance Management, Contract Management, Prompt Engineering, Automation, Contract Review, Quality Assurance, Risk Analysis

    3.2
    Rating, 3.2 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    W

    Whizlabs

    Exam Prep CJE: Certified Jenkins Engineer

    Skills you'll gain: Jenkins, CI/CD, Continuous Integration, Continuous Delivery, Continuous Deployment, DevOps, Distributed Computing, Software Configuration Management, Containerization, Application Programming Interface (API), Security Requirements Analysis, Version Control, User Interface (UI)

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Value Creation and Building Enduring Relationships

    Skills you'll gain: Stakeholder Management, Professional Networking, Relationship Building, Business Strategy, Leadership, Strategic Leadership, Competitive Analysis, Mentorship, Innovation, Value Propositions, Team Motivation, Communication

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Communications and High-Speed Signals with Raspberry Pi

    Skills you'll gain: Electronics, Communication Systems, Hardware Design, Digital Communications, Serial Peripheral Interface, Electronic Systems, Electrical Engineering, Telecommunications, Digital Signal Processing, Failure Analysis, Electronic Components, Basic Electrical Systems, Estimation, Engineering Analysis, Network Analysis, Simulation and Simulation Software

    4.8
    Rating, 4.8 out of 5 stars
    ·
    13 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    How to find audience interests with Meta Business Suite

    Skills you'll gain: Facebook, Target Audience, Customer Insights, Online Advertising, Advertising Campaigns, Digital Advertising, Customer Analysis, Advertising, Market Opportunities, Business Metrics, Content Performance Analysis, Data Import/Export

    4.3
    Rating, 4.3 out of 5 stars
    ·
    6 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    SkillUp

    Introduction to GenAI for Business Process Automation

    Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Generative AI Agents, AI Workflows, Business Process Automation, Generative AI, AI Enablement, Tool Calling, Process Optimization, No-Code Development

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Exam Prep AZ-400: Microsoft DevOps Engineer Expert

    Skills you'll gain: Azure DevOps Pipelines, CI/CD, Authorization (Computing), Package and Software Management, Infrastructure as Code (IaC), Authentications, Application Deployment, Azure DevOps, Continuous Integration, DevSecOps, Cloud Deployment, DevOps, Security Controls, GitHub, Continuous Deployment, Git (Version Control System), Agile Methodology, Performance Tuning, Identity and Access Management, Continuous Delivery

    Advanced · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Fundamentos de IA Aplicados ao CRM

    Skills you'll gain: Predictive Analytics, Customer Relationship Management, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, Deep Learning, Artificial Neural Networks, Supervised Learning, Unsupervised Learning, Model Evaluation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

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1…346347348…559

In summary, here are 10 of our most popular customer experience courses

  • Foundations of Effective Sales Pipeline Management: Coursera
  • Human Cognitive Capacities & Limitations: Arizona State University
  • Wireshark for Security: Detect Network Anomalies: Coursera
  • Learn Next.js: Scrimba
  • GenAI for Legal Document Management: Coursera
  • Exam Prep CJE: Certified Jenkins Engineer: Whizlabs
  • Value Creation and Building Enduring Relationships: University of Colorado Boulder
  • Communications and High-Speed Signals with Raspberry Pi: Johns Hopkins University
  • How to find audience interests with Meta Business Suite: Coursera
  • Introduction to GenAI for Business Process Automation: SkillUp

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