Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Prospecting, Sales, Sales Strategy, Customer Relationship Management (CRM) Software, Automation
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Creativity, Decision Making, Human Learning, Usability, Psychology, Human Centered Design, User Interface and User Experience (UI/UX) Design
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Threat Detection, Anomaly Detection, Network Security, General Networking, Network Monitoring, Network Troubleshooting, Real Time Data, Security Strategy, Network Analysis, Network Protocols, Data Capture
Intermediate · Guided Project · Less Than 2 Hours

Scrimba
Skills you'll gain: JavaScript Frameworks, UI Components, Full-Stack Web Development, React.js, TypeScript, Front-End Web Development, Web Development, Web Applications, Frontend Performance, Server Side, User Interface and User Experience (UI/UX) Design, Software Development, Routing Protocols
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Legal Technology, Document Management, AI Product Strategy, Generative AI, AI Enablement, AI Workflows, Compliance Management, Contract Management, Prompt Engineering, Automation, Contract Review, Quality Assurance, Risk Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Jenkins, CI/CD, Continuous Integration, Continuous Delivery, Continuous Deployment, DevOps, Distributed Computing, Software Configuration Management, Containerization, Application Programming Interface (API), Security Requirements Analysis, Version Control, User Interface (UI)
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Stakeholder Management, Professional Networking, Relationship Building, Business Strategy, Leadership, Strategic Leadership, Competitive Analysis, Mentorship, Innovation, Value Propositions, Team Motivation, Communication
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Electronics, Communication Systems, Hardware Design, Digital Communications, Serial Peripheral Interface, Electronic Systems, Electrical Engineering, Telecommunications, Digital Signal Processing, Failure Analysis, Electronic Components, Basic Electrical Systems, Estimation, Engineering Analysis, Network Analysis, Simulation and Simulation Software
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Target Audience, Customer Insights, Online Advertising, Advertising Campaigns, Digital Advertising, Customer Analysis, Advertising, Market Opportunities, Business Metrics, Content Performance Analysis, Data Import/Export
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Prompt Engineering, Business Workflow Analysis, Generative AI Agents, AI Workflows, Business Process Automation, Generative AI, AI Enablement, Tool Calling, Process Optimization, No-Code Development
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Azure DevOps Pipelines, CI/CD, Authorization (Computing), Package and Software Management, Infrastructure as Code (IaC), Authentications, Application Deployment, Azure DevOps, Continuous Integration, DevSecOps, Cloud Deployment, DevOps, Security Controls, GitHub, Continuous Deployment, Git (Version Control System), Agile Methodology, Performance Tuning, Identity and Access Management, Continuous Delivery
Advanced · Specialization · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Predictive Analytics, Customer Relationship Management, Data-Driven Decision-Making, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Machine Learning, Deep Learning, Artificial Neural Networks, Supervised Learning, Unsupervised Learning, Model Evaluation
Beginner · Course · 1 - 4 Weeks