Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Banking, Commercial Banking, Compliance Management, Governance Risk Management and Compliance, Investment Banking, Financial Services, Bank Regulations, Retail Banking, Operational Efficiency, Financial Systems, Risk Management, Operational Analysis, FinTech, Front Office, Business Operations
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer experience strategy (CX), Communication Planning, Marketing Strategies, Consumer Behaviour, Customer Insights, Target Market, Digital Transformation, Digital Marketing, Digital Communications, Marketing Analytics, MarTech, Market Intelligence, Communication Strategies
Beginner · Course · 1 - 4 Weeks
Codio
Skills you'll gain: OAuth, Web Development Tools, Authentications, Web Servers, Application Programming Interface (API), Cloud API, Restful API, Server Side, JSON, Software Documentation, Javascript, Web Services, Application Security
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Financial Services, Banking, Customer experience strategy (CX), Regulatory Requirements, Market Intelligence, FinTech, Risk Management, Digital Transformation, Mobile Banking, Fraud detection, Cybersecurity, Emerging Technologies, Blockchain, Artificial Intelligence and Machine Learning (AI/ML), Corporate Sustainability
Beginner · Course · 1 - 3 Months

Skills you'll gain: Dashboard, Data Preprocessing, Data Visualization Software, Real Time Data, Node.JS, Data Analysis, Application Programming Interface (API), Web Development Tools, JSON, Javascript
Intermediate · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Convolutional Neural Networks, Artificial Neural Networks, Deep Learning, Machine Learning Algorithms, Image Analysis, Machine Learning, Computer Vision, Model Evaluation, Supervised Learning, Algorithms, Statistical Methods, Linear Algebra, Probability
Intermediate · Course · 1 - 3 Months

Packt
Skills you'll gain: Delegation Skills, Productivity, Supervision, Team Leadership, Team Management, Leadership, Leadership Development, Overcoming Obstacles, Empowerment, Expectation Management, Constructive Feedback
Intermediate · Course · 1 - 4 Weeks

Universidad de Palermo
Skills you'll gain: Marketing Channel, Consumer Behaviour, Point of Sale, Cross-Channel Marketing, Promotional Strategies, Marketing Strategies, Digital Marketing, Customer experience strategy (CX), Retail Store Operations, Merchandising, Sales Strategy, Customer Insights, Digital Transformation, Market Analysis
Beginner · Course · 1 - 4 Weeks

University of California, Davis
Skills you'll gain: Copywriting, Social Media Marketing, Content Marketing, Driving engagement, Email Marketing, Brand Management, Marketing, Advertising Campaigns, Search Engine Optimization
Intermediate · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Growth Mindedness, Emotional Intelligence, Goal Setting, Self-Motivation, Personal Development, Creativity, Smart Goals, Adaptability, Self-Awareness, Productivity, Resilience, Lifelong Learning, Curiosity, Innovation, Willingness To Learn, Overcoming Obstacles, Courage, Mindfulness
Beginner · Course · 1 - 3 Months
Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Instagram, Email Marketing, Email Automation, Lead Generation, Marketing Automation, Google Sheets, Social Media, Social Media Marketing, Digital Marketing, Gmail
Beginner · Guided Project · Less Than 2 Hours