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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    EDUCBA

    Apply Chef to Automate Cloud Infrastructure Projects

    Skills you'll gain: Apache, CI/CD, Full-Stack Web Development, Continuous Deployment, Ruby (Programming Language), Service Management, Software Installation

    Beginner · Course · 1 - 4 Weeks

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    SkillsBooster Academy

    Grok Comprehensive Guide: From Basics to Advanced Features

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Responsible AI, Productivity, AI Workflows, Generative AI, Artificial Intelligence, AI Security, AI Personalization, Creative Problem-Solving, Artificial Intelligence and Machine Learning (AI/ML), Innovation, Critical Thinking and Problem Solving, Complex Problem Solving, Automation, Critical Thinking, digital literacy, Digital Assets, Information Technology, Natural Language Processing

    Beginner · Course · 1 - 3 Months

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    Coursera

    Analyze Web Metrics for Marketing Mastery

    Skills you'll gain: Google Analytics, Web Analytics, Web Analytics and SEO, Marketing Analytics, Content Performance Analysis, Data-Driven Decision-Making, Analytics, Performance Reporting, Driving engagement, Key Performance Indicators (KPIs), Performance Metric, Customer Insights, AI Personalization, Performance Analysis

    Beginner · Course · 1 - 4 Weeks

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    Edureka

    Financial Automation with Generative AI

    Skills you'll gain: Responsible AI, Data Ethics, Data Governance, Workflow Management, No-Code Development, Financial Data, Accounting and Finance Software, Artificial Intelligence, Financial Management, Generative AI, Automation, Financial Forecasting, Financial Regulation, Finance, Financial Reporting, Data Management, Financial Analysis, Accounting, Strategic Decision-Making, Securities (Finance)

    Advanced · Course · 1 - 4 Weeks

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    Coursera

    AI Systems Reliability & Security

    Skills you'll gain: Model Deployment, Multi-Cloud, Cloud Security, AI Security, MLOps (Machine Learning Operations), DevSecOps, Cloud Management, Investigation, Microservices, Site Reliability Engineering, Security Controls, CI/CD, System Monitoring, Infrastructure as Code (IaC), Compliance Management, Automation, Kubernetes, Docker (Software), Incident Management, Performance Analysis

    Intermediate · Specialization · 3 - 6 Months

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    The State University of New York

    Launch Your Online Business

    Skills you'll gain: Branding, Marketing and Public Relations, Entrepreneurship, Content Creation, Video Production, Marketing, Copywriting, Business Modeling, Presentations, Customer Engagement, Value Propositions, E-Commerce, Web Design and Development, Photography, Persona Development, Competitive Analysis

    4.7
    Rating, 4.7 out of 5 stars
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    877 reviews

    Beginner · Course · 1 - 4 Weeks

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    Microsoft

    Introduction to Computers and Operating Systems and Security

    Skills you'll gain: Computer Systems, Operating Systems, Generative AI, Business Systems, Cybersecurity, Enterprise Security, Servers, Security Awareness, Computer Hardware, Information Systems Security, Computer Architecture, Data Storage, Patch Management, Cloud Computing

    4.8
    Rating, 4.8 out of 5 stars
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    1.9K reviews

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Interactive UI/UX Components and Advanced JavaScript

    Skills you'll gain: Responsive Web Design, HTML and CSS, Event-Driven Programming, UI Components, Javascript, Interactive Design, Animations, Application Programming Interface (API), User Interface and User Experience (UI/UX) Design, Real Time Data, Data Persistence

    Intermediate · Course · 1 - 3 Months

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    University of Pennsylvania

    Gamification

    Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing

    4.8
    Rating, 4.8 out of 5 stars
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    2.4K reviews

    Mixed · Course · 1 - 3 Months

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    EDUCBA

    Master AutoCAD Corporate Layouts: Design & Drafting Skills

    Skills you'll gain: AutoCAD, Architectural Drawing, Technical Drawing, Drafting and Engineering Design, Architectural Design, Civil and Architectural Engineering, Building Design, Building Codes, Safety Standards, Construction

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Advanced Multi-Agent AI System

    Skills you'll gain: LangGraph, AI Orchestration, System Monitoring, CrewAI, Agentic Workflows, Continuous Monitoring, Agentic systems, Enterprise Application Management, Event Monitoring, Artificial Intelligence and Machine Learning (AI/ML), Site Reliability Engineering, AI Enablement, Model Deployment, Generative AI Agents, Generative Model Architectures, AI Security, Systems Architecture, Software Architecture, Application Deployment, Middleware

    Intermediate · Course · 1 - 4 Weeks

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    Microsoft

    Machine Learning and AI Applications in Healthcare

    Skills you'll gain: MLOps (Machine Learning Operations), Model Deployment, Responsible AI, Power BI, Microsoft Azure, Image Analysis, Data Visualization Software, Machine Learning, Medical Imaging, Predictive Analytics, Azure Synapse Analytics, Model Evaluation, Health Informatics, Artificial Intelligence, Applied Machine Learning, Data Preprocessing, Computer Vision, Feature Engineering

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Apply Chef to Automate Cloud Infrastructure Projects: EDUCBA
  • Grok Comprehensive Guide: From Basics to Advanced Features: SkillsBooster Academy
  • Analyze Web Metrics for Marketing Mastery: Coursera
  • Financial Automation with Generative AI: Edureka
  • AI Systems Reliability & Security: Coursera
  • Launch Your Online Business: The State University of New York
  • Introduction to Computers and Operating Systems and Security: Microsoft
  • Interactive UI/UX Components and Advanced JavaScript: Packt
  • Gamification: University of Pennsylvania
  • Master AutoCAD Corporate Layouts: Design & Drafting Skills: EDUCBA

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