CRM is an acronym for customer relationship management, which is a process, methodology, and cloud-based technology used in small to large organizations to manage interactions with customers. At the heart of CRM is the philosophy of putting the customer first. Companies use a CRM system to manage a database for business leads and contacts, organize customer data, track customer interactions, and hopefully improve its profitability from efficient use of this tool. A good CRM system gives companies a strategy for the future and a platform to help them strive for targets for their sales, business objectives, and profitability. CRM can also be used within companies to build relationships and streamline processes in internal groups like customer service, human resources, software development, and supply chain management.

Why is it valuable to learn CRM?

It's valuable to learn CRM to gain a fundamental understanding of data management, data security, and the steps involved for companies to communicate with customers. You may learn the ins and outs of branding, marketing tools, and sales promotions techniques to create sales with customers. If you have an interest in working in a company’s sales and marketing area, you may likely be required to have a thorough understanding of what CRM is, how it works, and how you can help a company with its use.

What jobs can I get from learning CRM?

The types of jobs you can get with knowing Customer Relationship Management (CRM) may include roles in customer success, customer support, and client relationships. Other jobs in marketing require knowledge of CRM as part of its work, including content marketer, product marketing, and client success manager. If you have experience working with the CRM platform Salesforce, you may have a greater chance of finding a CRM job, as Salesforce is the dominant leader in the CRM market, making up over 30 percent of the market .

How can taking online courses help me learn CRM?

Taking online courses for CRM knowledge can help you understand the importance of maintaining a record of customer communications in business. Learning CRM in online courses could help you learn about the software and associated tools used in modern customer data collection. You may also learn how to make better business decisions and use sharper marketing tactics as a result of having a history of customer analytics. When you learn CRM, you may be equipping yourself with skills in product marketing and customer success that you can use in other jobs that you may work.

Browse
Crm

Filter by

157 results for "crm"

Salesforce
Sales and CRM Overview
Skills you'll gain: Customer Relationship Management, Sales, Sales Systems, Marketing, Salesforce, B2B Sales, Business Psychology, Collaboration, Communication, Customer Success, Databases, Human Learning, Leadership and Management, Social Media, Advertising Sales, Marketing Management, Operations Management, Strategy and Operations
4.6
(570 reviews)
Beginner · Course · 1-4 Weeks
Salesforce
Salesforce Sales Operations
Skills you'll gain: Sales, Salesforce, Customer Relationship Management, Sales Systems, Leadership and Management, Marketing, Operations Management, Strategy and Operations, Account Management, Customer Success, Communication, Finance, Marketing Management, Prospecting and Qualification, B2B Sales, Business Analysis, Business Psychology, Collaboration, Data Visualization, Data Visualization Software, Databases, Human Learning, Social Media, Advertising Sales, Business Development, Business Intelligence, Change Management, Contract Management, Customer Analysis, Customer Support, Data Analysis Software, Negotiation
4.6
(759 reviews)
Beginner · Professional Certificate · 3-6 Months
Google
Google Digital Marketing & E-commerce
Skills you'll gain: Digital Marketing, Marketing, Marketing Management, Media Strategy & Planning, Sales, E-Commerce, Communication, Data Analysis, Social Media, Search Engine Optimization, Advertising, Leadership and Management, Strategy and Operations, Business Communication, Customer Success, Professional Development, Research and Design, Survey Creation, Data Visualization, Entrepreneurship, Persona Research, Storytelling, Strategy, Web Design, Web Development, Web Development Tools, Brand Management, Writing, Accounting, Back-End Web Development, Computer Networking, Customer Relationship Management, Customer Support, Data Management, Finance, Financial Analysis, Human Resources, Market Analysis, Market Research, Mathematical Theory & Analysis, Mathematics, Networking Hardware, Supply Chain and Logistics
4.8
(12.4k reviews)
Beginner · Professional Certificate · 3-6 Months
Google
Foundations of Digital Marketing and E-commerce
Skills you'll gain: Digital Marketing, Marketing, Media Strategy & Planning, Sales, Communication, E-Commerce, Entrepreneurship, Leadership and Management, Storytelling, Strategy, Strategy and Operations, Advertising, Computer Networking, Customer Relationship Management, Customer Success, Data Analysis, Data Visualization, Finance, Market Research, Mathematical Theory & Analysis, Mathematics, Networking Hardware, Research and Design, Search Engine Optimization, Social Media, Web Development
4.8
(9.2k reviews)
Beginner · Course · 1-4 Weeks
Institute of Certified Professional Managers
ICPM Certified Supervisor
Skills you'll gain: Leadership and Management, Collaboration, Business Psychology, Communication, Human Resources, Entrepreneurship, Culture, People Development, Strategy and Operations, Emotional Intelligence, Accounting, Business Analysis, Business Communication, Conflict Management, Customer Analysis, Customer Success, Customer Support, Decision Making, Design and Product, Employee Relations, Finance, Financial Accounting, Financial Management, Human Resources Operations, Leadership Development, Operations Management, Organizational Development, Performance Management, Planning, Problem Solving, Product Management, Project Management, Recruitment, Sales, Supply Chain and Logistics, Training, Business Process Management, Customer Relationship Management, General Accounting, Marketing, Research and Design, Strategy
4.8
(617 reviews)
Beginner · Professional Certificate · 3-6 Months
University of Virginia
Marketing Analytics
Skills you'll gain: Marketing, Business Analysis, Market Analysis, Brand Management, Communication, Customer Analysis, Market Research, Marketing Management, Research and Design, Benefits, Change Management, Compensation, Conflict Management, Correlation And Dependence, Customer Relationship Management, Digital Marketing, FinTech, Finance, Financial Management, HR Tech, Human Resources Operations, Investment Management, Leadership Development, Marketing Design, Mergers & Acquisitions, Payments, Probability & Statistics, Professional Development, Recruitment, Regression, Regulations and Compliance, Risk Management, Securities Sales, Securities Trading, Statistical Analysis, Talent Management, Underwriting, Entrepreneurship, Experiment, General Statistics, Leadership and Management, Sales, Strategy, Strategy and Operations
4.7
(6.3k reviews)
Beginner · Course · 1-3 Months
Fundação Instituto de Administração
Inteligência Artificial Aplicada ao CRM
Skills you'll gain: Big Data, Data Management, Marketing, Algorithms, Business Analysis, Communication, Customer Analysis, Data Analysis, Data Mining, Entrepreneurship, Leadership and Management, Market Analysis, Marketing Management, Sales, Strategy, Strategy and Operations, Theoretical Computer Science, Machine Learning
4.3
(46 reviews)
Beginner · Specialization · 1-3 Months
Google
Satisfaction Guaranteed: Develop Customer Loyalty Online
Skills you'll gain: Digital Marketing, Marketing, Sales, Business Communication, Communication, Customer Success, E-Commerce, Leadership and Management, Professional Development, Research and Design, Strategy and Operations, Survey Creation, Customer Relationship Management, Customer Support, Data Analysis, Entrepreneurship, Finance, Financial Analysis, Human Resources, Market Analysis, Market Research, Mathematics, Search Engine Optimization, Supply Chain and Logistics
4.8
(909 reviews)
Beginner · Course · 1-4 Weeks

Searches related to crm

crm, dados e o futuro centrado no cliente

introduction to crm with hubspot

sales and crm overview

introducción a crm con hubspot

introduction au crm avec hubspot

inteligência artificial aplicada ao crm

fundamentos de ia aplicados ao crm

crea tu primer embudo de conversión y crm con hubspot

In summary, here are 10 of our most popular crm courses

Frequently Asked Questions about Crm

CRM is an acronym for customer relationship management, which is a process, methodology, and cloud-based technology used in small to large organizations to manage interactions with customers. At the heart of CRM is the philosophy of putting the customer first. Companies use a CRM system to manage a database for business leads and contacts, organize customer data, track customer interactions, and hopefully improve its profitability from efficient use of this tool. A good CRM system gives companies a strategy for the future and a platform to help them strive for targets for their sales, business objectives, and profitability. CRM can also be used within companies to build relationships and streamline processes in internal groups like customer service, human resources, software development, and supply chain management.‎
It's valuable to learn CRM to gain a fundamental understanding of data management, data security, and the steps involved for companies to communicate with customers. You may learn the ins and outs of branding, marketing tools, and sales promotions techniques to create sales with customers. If you have an interest in working in a company’s sales and marketing area, you may likely be required to have a thorough understanding of what CRM is, how it works, and how you can help a company with its use.‎
The types of jobs you can get with knowing Customer Relationship Management (CRM) may include roles in customer success, customer support, and client relationships. Other jobs in marketing require knowledge of CRM as part of its work, including content marketer, product marketing, and client success manager. If you have experience working with the CRM platform Salesforce, you may have a greater chance of finding a CRM job, as Salesforce is the dominant leader in the CRM market, making up over 30 percent of the market.‎
Taking online courses for CRM knowledge can help you understand the importance of maintaining a record of customer communications in business. Learning CRM in online courses could help you learn about the software and associated tools used in modern customer data collection. You may also learn how to make better business decisions and use sharper marketing tactics as a result of having a history of customer analytics. When you learn CRM, you may be equipping yourself with skills in product marketing and customer success that you can use in other jobs that you may work.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Filter by

157 results for "crm"

Sales and CRM Overview

Introduction to CRM with HubSpot

Salesforce Sales Operations

Google Digital Marketing & E-commerce

Introducción a CRM con HubSpot

Foundations of Digital Marketing and E-commerce

ICPM Certified Supervisor

Marketing Analytics

Introduction au CRM avec HubSpot

Inteligência Artificial Aplicada ao CRM

Crea tu primer embudo de conversión y CRM con HubSpot

Satisfaction Guaranteed: Develop Customer Loyalty Online

Searches related to crm

In summary, here are 10 of our most popular crm courses

Frequently Asked Questions about Crm

What is CRM?‎

Why is it valuable to learn CRM?‎

What jobs can I get from learning CRM?‎

How can taking online courses help me learn CRM?‎

Learn Something New

Popular Data Science Topics

Popular Computer Science & IT Topics

Popular Business Topics

Coursera

Community

More

Filter by

157 results for "crm"

Searches related to crm

In summary, here are 10 of our most popular crm courses

Frequently Asked Questions about Crm

What is CRM?‎

Why is it valuable to learn CRM?‎

What jobs can I get from learning CRM?‎

How can taking online courses help me learn CRM?‎

Coursera Footer

Learn Something New

Popular Data Science Topics

Popular Computer Science & IT Topics

Popular Business Topics

Coursera

Community

More