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Results for "customer service skills"
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
Amazon Web Services
Skills you'll gain: Root Cause Analysis, Customer Relationship Management, Relationship Management, Problem Management, Verbal Communication Skills, Amazon Web Services, Communication, Cloud Solutions, Customer Service, Technical Support, Cloud Computing, Automation, Generative AI, Innovation
Coursera Project Network
Skills you'll gain: Customer Support, Data Analysis, Data Management, Microsoft Excel
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: Communication
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
CVS Health
Skills you'll gain: Transaction Processing, Retail Store Operations, Team Oriented, Cash Register Operation, Customer Service, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Customer Data Management, Cross-Functional Collaboration, Business Reporting, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Generative AI, Personalized Service, Customer Service, ChatGPT, Customer Engagement, Customer Insights, Customer Communications Management, Service Improvement, Business Ethics, Natural Language Processing, Operational Efficiency, Machine Learning
Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Rapport Building, De-escalation Techniques, Communication
Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Customer Relationship Management (CRM) Software, Data Visualization, Customer Support, Sales Management, Customer Service, Sales Strategy, Sales Process, Business Reporting, Data-Driven Decision-Making
In summary, here are 10 of our most popular customer service skills courses
- Improving Customer Retention: Coursera Instructor Network
- Customer Relationship Management: Starweaver
- Skills and Best Practices for Cloud Support Associates: Amazon Web Services
- Create Customer Support Data with Google Sheets: Coursera Project Network
- Introduction to Customer Service: CVS Health
- Customer Service Fundamentals: Knowledge Accelerators
- Preparing for Your Call Center Customer Service Role: CVS Health
- Preparing for Your Retail Customer Service Role: CVS Health
- Retail Customer Service: CVS Health
- GenAI for Customer Service Representatives: Coursera Instructor Network