Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Data Analysis Expressions (DAX), Star Schema, Power BI, Real Time Data, Business Intelligence, Dashboard, Dashboard Creation, Business Logic, Data Modeling, Data Architecture, Performance Analysis, Performance Tuning, Query Languages, Process Analysis, Time Series Analysis and Forecasting, Data Analysis, Data Capture

Skills you'll gain: Responsible AI, Customer Service, AI Personalization, AI Enablement, AI Integrations, Customer experience improvement, Customer Communications Management, Service Level, Interpersonal Communications, Service Design, Personalized Service, Customer Support, Customer experience strategy (CX), Decision Intelligence, Customer Engagement, Service Level Agreement, Decision Making, Workflow Management, Problem Solving, Data Analysis

Skills you'll gain: Data Pipelines, Dataflow, PySpark, Data Lakes, Microsoft Power Platform, Extract, Transform, Load, Data Quality, Apache Spark, Data Processing, Data Transformation, Data Manipulation, Data Architecture, Data Governance, Generative AI, Data Validation, AI Workflows, Data Import/Export, Cloud Storage, Debugging

Skills you'll gain: Negotiation, Events and Conferences, Event Planning, Event Management, Communication Strategies, Business Writing, Business Communication, Verbal Communication Skills, Planning, Oral Expression, Writing, Proposal Development, Oral Comprehension, Decision Making, Language Competency, Customer Complaint Resolution, Vocabulary

Skills you'll gain: Microsoft Azure, Azure DevOps, Azure DevOps Pipelines, Microsoft Power Platform, Enterprise Architecture, Power BI, Data Architecture, Enterprise Application Management, Git (Version Control System), Application Deployment, Continuous Deployment, Capacity Management, Version Control, Solution Delivery, Solution Architecture, Data Management, Data Pipelines, Process Validation, Data Security, Data Integrity

Skills you'll gain: Stakeholder Management, Stakeholder Engagement, Engineering Management, Scope Management, Risk Management, Project Finance, Project Scoping, Program Management, Project Portfolio Management, Stakeholder Analysis, Project Risk Management, Risk Management Framework, Project Management, Governance, Project Management Life Cycle, Project Performance, Risk Mitigation, Risk Analysis, Contract Management, Financial Analysis

Skills you'll gain: Responsible AI, Shell Script, Bash (Scripting Language), Unix Shell, Linux Administration, Version Control, Ansible, Configuration Management, Linux Commands, Network Troubleshooting, Git (Version Control System), Hardware Troubleshooting, Linux Servers, Linux, System Configuration, Software Configuration Management, Devops Tools, Scripting, Automation, Python Programming

Skills you'll gain: Data Ethics, Generative AI, Microsoft Copilot, Data Quality, Responsible AI, Generative Adversarial Networks (GANs), Data Preprocessing, Data Cleansing, Generative Model Architectures, Data Processing, Data Synthesis, Data Integrity, Feature Engineering, Information Privacy

Skills you'll gain: Network Monitoring, Network Troubleshooting, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, Network Performance Management, Security Controls, Threat Detection, Firewall, Virtual Private Networks (VPN), Network Switches, Infrastructure Security, Hardening, Network Architecture, Network Analysis, Hardware Troubleshooting, Diagnostic Tests

Skills you'll gain: Infrastructure as Code (IaC), Devops Tools, DevOps

Skills you'll gain: Git (Version Control System), Version Control, Agile Product Development, Collaborative Software, Secure Coding, Prototyping, Role-Based Access Control (RBAC), Product Improvement, Authentications, Product Development, Continuous Deployment, Continuous Delivery, Agile Methodology, Team Oriented, Application Development, Authorization (Computing), Application Performance Management, Event Monitoring, Key Management, Generative AI