
Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (143) · Beginner · Specialization · 3 - 6 Months
IE Business School
Skills you'll gain: Brand Strategy, Value Propositions, Customer experience strategy (CX), Storytelling, Branding, Customer experience improvement, Content Marketing, Content Creation, Driving engagement, Logo Design, Drive Engagement, Journey Mapping, Target Market, Target Audience, Brand Management, Journalism, Campaign Management, Creativity, Marketing Operations, Communication
★ 4.6 (1.8K) · Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Greeting Customers, Transaction Processing, Problem Solving, Time Management, Ability To Meet Deadlines, Communication Strategies, Root Cause Analysis, Non-Verbal Communication, Communication
★ 4.6 (387) · Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Communication, Time Management
★ 4.6 (588) · Beginner · Professional Certificate · 3 - 6 Months

John Wiley & Sons
Skills you'll gain: Customer Analysis, Customer Retention, Inventory Control, Order Management, Inventory Management, Order Fulfillment, Customer experience improvement, Customer Insights, AI Personalization, User Research, Order Processing, Loyalty Programs, Customer Service, Customer Engagement, A/B Testing, Personalized Service, E-Commerce, Marketing Strategies, Digital Marketing, Business
Intermediate · Course · 1 - 3 Months

SkillsBooster Academy
Skills you'll gain: Marketing Automation, Email Marketing, Newsletters, Data-Driven Marketing, Campaign Management, Cross-Channel Marketing, Customer Relationship Management (CRM) Software, Marketing Analytics, Automation, Lead Generation, Workflow Management, Scripting, Instagram, No-Code Development, Performance Analysis, Application Programming Interface (API), Customer Engagement, Greeting Customers
Beginner · Course · 1 - 3 Months
Skills you'll gain: Social Media Marketing, Social Media, Social Media Strategy, Paid media, Social Media Management, Social Media Content, Social Media Campaigns, Content Creation, Drive Engagement, Online Advertising, Driving engagement, Digital Advertising, Customer Engagement, Advertising, Branding, Customer Relationship Building
★ 4.8 (4.1K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Business Management, Smart Goals, Business Strategies, Growth Strategies, Business, Service Level Agreement
★ 4.6 (7) · Beginner · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Enterprise Resource Planning, Wireless Networks, E-Commerce, Supply Chain Management, Customer Relationship Management, Computer Networking, Information Systems, Systems Integration, Customer Relationship Management (CRM) Software, Social Media Marketing, Business Operations, Logistics Management, Network Administration, Inventory Management, Digital Marketing, Network Security, Business Process Management, Data Management, Procurement, Customer Engagement
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: User Story, Agile Software Development, Scrum (Software Development), Agile Methodology, Kanban Principles, Backlogs, Sprint Retrospectives, Agile Project Management, Workflow Management, Sprint Planning, Team Oriented, Lean Methodologies, Performance Metric, Performance Measurement
★ 4.8 (2.8K) · Beginner · Course · 1 - 4 Weeks

Knowledge Accelerators
Skills you'll gain: Customer Service, Problem Solving, Customer Support, Greeting Customers, Help Desk Support, Customer and Client Support, Personal Attributes, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management, Concision, Persistence
★ 4.8 (1.9K) · Beginner · Course · Less Than 2 Hours

Skills you'll gain: Customer experience improvement, User Feedback, Customer Service, Customer Engagement, Customer Insights, Customer Analysis, Communication, Product Improvement, Continuous Improvement Process, Service Improvement, Data Collection
★ 4.8 (176) · Beginner · Course · 1 - 4 Weeks
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