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Results for "service improvement"
Status: Free TrialIllinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Workflow Management, Operational Excellence, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Pareto Chart
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
Status: Free TrialStatus: AI skillsSkills you'll gain: Quality Management, Project Management Life Cycle, Requirements Analysis, Project Scoping, Project Closure, Project Management, Project Planning, Agile Project Management, Continuous Improvement Process, Project Controls, Backlogs, Stakeholder Communications, Milestones (Project Management), Quality Assessment, Team Management, Agile Methodology, Project Documentation, Change Management, Interviewing Skills, Professional Development
Status: Free TrialSkills you'll gain: Generative AI, ChatGPT, Natural Language Processing, Data Governance, Computer Science, Business Intelligence, Business Ethics, Robotic Process Automation, Content Creation, Risk Mitigation
Status: NewStatus: Free TrialVanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI Agents, Generative AI, Ideation, Verification And Validation, Data Validation, Data Presentation, Productivity, AI Personalization, Document Management, Agentic systems, Artificial Intelligence, Personalized Service, Large Language Modeling, OpenAI, Risk Management Framework, Expense Management, Microsoft Excel, Software Development
What brings you to Coursera today?
Status: NewCoursera Instructor Network
Skills you'll gain: Resource Utilization, Lean Methodologies, Operational Efficiency, Health Care Administration, Operations Management, Health Care Procedure and Regulation, Process Improvement, Systems Thinking, Health Technology, Workflow Management, Resource Allocation, Regulatory Requirements, Health Systems, Continuous Improvement Process, Cross-Functional Collaboration, Communication Strategies, Data-Driven Decision-Making
Status: Free TrialStatus: AI skillsMicrosoft
Skills you'll gain: Power BI, Microsoft Excel, Data Analysis, Data Visualization, Data Storage, Data Collection, Data Quality, Business Intelligence, Microsoft Power Platform, Advanced Analytics, Database Design, Statistical Reporting, Statistical Visualization, Analytical Skills, Data Integration, Data Storage Technologies, SQL, Microsoft SQL Servers, Data Security, Productivity Software
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
Status: Free TrialStatus: AI skillsSkills you'll gain: Cyber Threat Hunting, Incident Response, IT Service Management, Identity and Access Management, Cloud Computing, Information Technology Infrastructure Library, Endpoint Security, Malware Protection, Penetration Testing, Linux, Computer Security Incident Management, Database Management, Network Security, Networking Hardware, TCP/IP, Cybersecurity, Intrusion Detection and Prevention, Cyber Threat Intelligence, Interviewing Skills, Cyber Security Assessment
Status: Free TrialStatus: AI skillsSkills you'll gain: Prompt Engineering, Istio, Software Development Life Cycle, Node.JS, Kubernetes, Cloud Computing Architecture, Server Side, Application Deployment, React Redux, Cloud Services, Software Architecture, Django (Web Framework), Cloud-Native Computing, Git (Version Control System), Flask (Web Framework), Full-Stack Web Development, Cascading Style Sheets (CSS), Cloud Computing, Jupyter, Software Development
Status: Free TrialGoogle Cloud
Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Prompt Engineering, Kubernetes, Containerization, Cloud Storage, Cloud Services, Identity and Access Management, Application Deployment, Virtual Machines, Cloud Computing, Application Development, Generative AI, Network Infrastructure, NoSQL, Scalability
In summary, here are 10 of our most popular service improvement courses
- Operations and Process Management: Illinois Tech
- Customer Service Fundamentals: Knowledge Accelerators
- Introduction to Customer Service: CVS Health
- Google Project Management:: Google
- Introduction to Artificial Intelligence (AI): IBM
- AI Agent Developer: Vanderbilt University
- Operations Management in Healthcare- Streamlining Systems : Coursera Instructor Network
- Microsoft Power BI Data Analyst: Microsoft
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- IBM Cybersecurity Analyst: IBM
