
Imperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Qualitative Research, Public Health, Healthcare Project Management, Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Community Health, Health Care, Quantitative Research, Geographic Information Systems, Health Policy, Research Design, Program Evaluation, Leadership, Data Collection, Scientific Methods, Data-Driven Decision-Making, Geospatial Mapping
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Process Mapping, Business Process Modeling, Process Analysis, Business Process Improvement, Process Design, Business Process Management, Process Improvement, Lean Methodologies, Systems Thinking, Lean Six Sigma, Change Management, Quality Improvement, Process Flow Diagrams, Six Sigma Methodology, Stakeholder Analysis, Agile Methodology, Matrix Management, Dataflow, Prioritization, Generative AI
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence
Beginner · Specialization · 1 - 3 Months

Board Infinity
Skills you'll gain: Quality Management, Quality Management Systems, ISO 9000 Series, Statistical Process Controls, Product Quality (QA/QC), Quality Improvement, Quality Monitoring, Quality Assessment, Service Improvement, Customer experience strategy (CX), Customer experience improvement, Continuous Quality Improvement (CQI), Quality Control, User Feedback, Product Improvement, Continuous Improvement Process, Technical Standard, Process Improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Lean Manufacturing, Lean Methodologies, Workflow Management, Process Analysis, Process Improvement and Optimization, Operational Efficiency, Process Optimization, Process Improvement, Business Process Improvement, Operational Excellence, Business Workflow Analysis, Productivity, Kaizen Methodology, Quality Improvement, Continuous Improvement Process, Waste Minimization, Kanban Principles, Resource Utilization
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Lean Six Sigma, Operational Excellence, Six Sigma Methodology, Process Analysis, Operational Efficiency, Process Mapping, Root Cause Analysis, Process Improvement and Optimization, Change Management, Process Improvement, Process Optimization, Quality Improvement, Operational Performance Management, Business Process, Operations Management, Lean Methodologies, Process Development, Business Process Improvement, Analysis, Statistical Hypothesis Testing
Mixed · Course · 1 - 3 Months

Skills you'll gain: Lean Manufacturing, Lean Methodologies, Process Mapping, Process Improvement and Optimization, Lean Six Sigma, Process Optimization, Process Improvement, Process Analysis, Business Process Improvement, Six Sigma Methodology, Business Process, Operational Efficiency, Quality Improvement, Process Design, Production Process, Continuous Improvement Process, Waste Minimization, Root Cause Analysis, Organizational Skills
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Personalized Service, Customer Engagement, Service Recovery, Customer Retention, Verbal Communication Skills, Customer Success Management, Communication, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer Support, Customer Relationship Building, Customer experience improvement, Interpersonal Communications, Customer Complaint Resolution, Empathy, Customer experience strategy (CX), Customer Retention, Customer Success Management, Communication, Communication Strategies, Business Communication, IT Service Management, Business, Business Strategies, Business Management, Growth Strategies, Culture, Environment
Mixed · Course · 1 - 3 Months
University at Buffalo
Skills you'll gain: Peer Review, Governance, Strategic Planning, Consulting, Performance Measurement, Meeting Facilitation, Leadership and Management, Performance Review, Organizational Strategy, Leadership Studies, Research Reports, Philanthropy, Organizational Leadership, Report Writing, Leadership, Performance Analysis, Performance Management, Organizational Effectiveness, Strategic Leadership, Leadership Development
Beginner · Specialization · 3 - 6 Months