Skills you'll gain: Business Communication, Communication, Design and Product, Entrepreneurship, Human Computer Interaction, Leadership and Management, Planning, Software Engineering, Software Testing, Supply Chain and Logistics, User Experience, User Research
Beginner · Course · 1-4 Weeks
Skills you'll gain: Human Computer Interaction, User Experience, User Experience Design, Design and Product, Research and Design, Web Design, Web Development, Collaboration, Computer Science, Leadership and Management, Software Engineering, Software Testing, User Research, Web Development Tools, Brand Management, Change Management, Communication, Computer Graphics, Computer Programming, Emotional Intelligence, Interactive Design, Market Research, Marketing, Marketing Design, Planning, Problem Solving, Product Design, Professional Development, Programming Principles, Social Media, Accounting, Business Analysis, Business Communication, Business Psychology, Data Analysis, Entrepreneurship, Finance, Financial Analysis, Investment Management, Operating Systems, Software Architecture, Supply Chain and Logistics, Systems Design, Theoretical Computer Science, Visual Design
Beginner · Professional Certificate · 3-6 Months
Skills you'll gain: Human Computer Interaction, Design and Product, User Experience, User Research, Research and Design, User Experience Design, Product Design, Business Psychology, Survey Creation, Computer Science, General Statistics, Probability & Statistics, Data Analysis, Entrepreneurship, Market Research, Persona Research, Data Science, Accounting, Big Data, Business Analysis, Communication, Data Management, Financial Analysis, Interactive Design, Regression, Visual Design, Writing, Computer Graphics, Software Engineering, Software Testing
Beginner · Specialization · 3-6 Months
Skills you'll gain: Survey Creation, Design and Product, Human Computer Interaction, Research and Design, User Research, General Statistics, Probability & Statistics, Accounting, Big Data, Business Analysis, Communication, Data Analysis, Data Management, Financial Analysis, User Experience, User Experience Design, Visual Design, Writing
Beginner · Course · 1-3 Months
Skills you'll gain: Human Computer Interaction, User Experience, User Experience Design, Design and Product, Leadership and Management, Market Research, Planning, Research and Design, Software Engineering, Software Testing, User Research, Business Analysis, Business Psychology, Communication, Data Analysis, Entrepreneurship, Finance, Financial Analysis, Investment Management, Marketing, Problem Solving, Social Media, Web Design, Web Development
Beginner · Course · 1-4 Weeks
Skills you'll gain: Probability & Statistics, Experiment, Human Computer Interaction, Design and Product, Statistical Tests, User Experience, Computer Graphics, Computer Science, Product Design, User Research, R Programming, Statistical Programming, Research and Design, User Experience Design, Data Analysis, Collaboration, Communication, Graphic Design, Interactive Design, Leadership and Management, Marketing, Social Media, Statistical Analysis, Virtual Reality, General Statistics, Probability Distribution, Regression, Business Psychology, Mathematics, Business Analysis, Exploratory Data Analysis, Forecasting, Machine Learning, Applied Machine Learning, Basic Descriptive Statistics, Data Analysis Software, Entrepreneurship, Java Programming, Machine Learning Algorithms, Operations Management, Persona Research, Sales, Strategy and Operations, Visual Design
Intermediate · Specialization · 3-6 Months
Skills you'll gain: Agile Software Development, Software Engineering, Project Management, Scrum (Software Development), Strategy and Operations, Collaboration, Leadership and Management, Communication, Entrepreneurship, Product Management, Business Psychology, Change Management, Conflict Management, Design and Product, Human Resources, Organizational Development, Planning, Supply Chain and Logistics, Influencing, Problem Solving, Product Design, Software Engineering Tools, User Experience
Beginner · Course · 1-4 Weeks
Skills you'll gain: Computer Science, Human Computer Interaction, User Experience, User Research, Business Psychology, Design and Product, Entrepreneurship, Persona Research, Research and Design, User Experience Design
Mixed · Course · 1-4 Weeks
Skills you'll gain: Business Psychology, Design and Product, Human Computer Interaction, Research and Design, Software Engineering, Software Testing, User Experience, User Experience Design, User Research, Product Development
Intermediate · Guided Project · Less Than 2 Hours
Skills you'll gain: User Experience, Human Computer Interaction, User Experience Design, Business Psychology, Design and Product, Application Development, Product Design, Software Engineering, User Research, Visual Design
Intermediate · Course · 1-3 Months
If you're looking to expand your knowledge of UX research and design, consider taking one of these great free courses. Research Methods teaches how to design, execute, and interpret research. UX Design Open Content Shell covers everything from design principles to laying out interfaces. User Experience Design delves into understanding users needs, motivations and behaviors. Design Strategy covers user personas, customer journey maps, and design ideation.
If you're looking for the best beginners UX research courses, we highly recommend Coursera classes like Conduct UX Research, Foundations of User Experience Design, UX Research at Scale, Understanding User Needs, and User Experience Design.
For aspiring UX researchers, Coursera offers a variety of great advanced courses. Research Methods provides an introduction to recognized methods of conducting UX research, while User Research focuses on quantitative and qualitative research methodologies. Other courses such as Design Experiments, Branding and Customer Experience and Design Strategy offer a comprehensive look into creating unique solutions through UX design.
User experience (UX) research is the study of target customers and their requirements for software or mobile applications. UX research is closely related to the broader field of user research, which usability.gov defines as research focused on “understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.” This feedback is important for ensuring that user experience design (UXD) meets the needs of users and leads to the creation of a successful product.
There are several methods commonly used in UX research, and a typical project will use more than one to develop an accurate understanding of how users interact with your product. One of the most important is conducting one-on-one user tests (in-person or remotely) to closely observe them using a product to see what works and what doesn’t. A/B testing is a related technique, which evaluates how different users interact with two distinct variations on a product in order to determine which design meets their needs most effectively. User surveys can also yield important insights by tapping into feedback from a wider range of opinions.
A key step for putting UX research into action is often the creation of user personas, which harness findings from research to build fictional characters who represent the different user types that might use your product. Personas can help focus the work of UX designers by distilling all of these different types of research insights into a few target archetypes whose needs and attitudes should be prioritized when revising product designs.
UX research is an important skill for many careers in UX or user interface (UI) design, as the findings of this research are critical for informing the creation of successful products. Top designers must be able to take insights from user testing, A/B testing, surveys, personas, and other UX research methods, use rapid prototyping to create new versions of the product based on this feedback, and repeat and iterate the process over and over until the best design for your target customers emerges.
UX researchers systematically study target users to collect and analyze data that will help inform the product design process. Take a closer look at what UX researchers do, how they do it, and what steps you can take to start or advance a career in this in-demand field.
Yes! Coursera offers lots of courses to help you learn about every stage of the digital product design process, including UX research, UX design, user interface (UI) design, and the closely-related field of interaction design. You can take courses and Specializations spanning multiple courses from top-ranked schools like the University of Michigan, the University of California San Diego, and the University of Minnesota. Or, you can learn by completing step-by-step tutorials on UX research presented by experienced instructors with the Coursera Project Network.
The skills or experience you may need to have to learn UX research includes having a good understanding of UI design. It also helps to have knowledge about quantitative and qualitative research and how to interpret the analytics and statistics to be able to incorporate them into the design process. The soft skills that may be necessary to learn UX research include a willingness to observe human behavior and product interactions. If you have experience working with or interviewing consumers or users of websites and products, you will have some skills needed to learn UX research. If you have good time-management skills, can communicate well, consider yourself a team player, and have problem-solving skills, you may have just the right experience to learn UX research.
The kind of people best suited for roles in UX research are interested in knowing what makes an ideal user experience on a website. They are comfortable interviewing face-to-face or surveying users for their input and reactions to websites and products. Those well suited for roles in UX research can share prototypical products with audiences and observe their interactions. The best type of people for UX research roles will be able to encourage users and testers to talk about their thought processes as they're engaging and navigating their way through the website or using the product.
The first topic related to UX research that you can study is UX design so you can understand what needs to happen to create the user experience. Another related topic to learn would be market research, which evaluates consumer behaviors. Prototyping is another closely related topic to UX research that you can study because researchers rely on rapid prototyping, storyboarding, paper prototyping, and other types of design concepts to test with users.
The types of places that hire people with a background in UX research include large product and tech companies with a large and critical online presence. Places that hire people with UX research training need to conduct various types of user research to make sure they are offering the right type of site or product.