Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Interplay Learning
Compétences que vous acquerrez: Customer experience improvement, Verbal Communication Skills, User Feedback, Customer Service, Consultative Approaches, Active Listening, Customer Relationship Building, Expectation Management, Communication, Professionalism, Customer Complaint Resolution, Trustworthiness, Rapport Building, Problem Solving, Professional Development, Composure, Non-Verbal Communication, Maintenance, Repair, and Facility Services, Facility Repair And Maintenance, HVAC
Débutant · Cours · 1 à 3 mois

Tecnológico de Monterrey
Compétences que vous acquerrez: Search Engine Marketing, Digital Brand Strategy, Digital Media Strategy, Digital Marketing, Search Engine Optimization, Social Media Strategy, Content Strategy, Marketing Strategies, Social Media Marketing, Web Presence, Digital Marketing Tools, Social Media, Content Creation, Marketing Effectiveness, Email Marketing, Digital Communications, E-Commerce, Sales Strategy, Web Analytics, Target Audience
Débutant · Cours · 1 à 4 semaines

Universitat Politècnica de València
Compétences que vous acquerrez: Quality Management, Quality Improvement, Information Technology, Security Awareness, Threat Detection, Personally Identifiable Information, Cybersecurity, Cyber Attacks, Information Systems, Threat Management, Business Process, Malware Protection, Technology Strategies, Information Privacy, Digital Marketing, E-Commerce, Digital Transformation, Business Strategy, Intellectual Property
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Inventory and Warehousing, Warehousing, Warehouse Management, Retail Store Operations, Warehouse Operations, Procurement, Reverse Logistics, Logistics Management, Strategic Sourcing, Inventory Control, Logistics, Supply Chain, Supplier Relationship Management, Supply Chain Management, Order Fulfillment, Customer Service, Operations, Barcoding, Loyalty Programs, Relationship Management
Mixte · Cours · 1 à 3 mois

Coursera
Compétences que vous acquerrez: Product Strategy, Competitive Analysis, Go To Market Strategy, Product Marketing, Market Dynamics, Revenue Management, Revenue Forecasting, Market Analysis, Marketing Psychology, Consumer Behaviour, Demand Planning, Competitive Intelligence, Customer Demand Planning, Value Propositions, Analysis, Benchmarking, Financial Forecasting, Risk Modeling, Stakeholder Communications, Gap Analysis
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Web Analytics, Conversion Funnel Analysis, Google Analytics, Performance Measurement, Content Optimization, Analytics, Performance Analysis, Lead Generation, Digital Marketing, Hypertext Markup Language (HTML), Marketing Analytics, Performance Testing, Marketing Strategies, Marketing, Test Planning, Data-Driven Decision-Making, Growth Strategies
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Organizational Structure, Business Planning, Corporate Finance, Corporate Strategy, Business Administration, Digital Transformation, Business, Business Strategy, Budget Management, Franchising, Business Management, Business Economics, Business Modeling, Strategic Thinking, E-Commerce, Organizational Strategy, Economic Development, Strategic Decision-Making, Decision Making, Small Business Accounting
Mixte · Cours · 1 à 3 mois

Compétences que vous acquerrez: Service Recovery, Customer Service, Customer experience improvement, Service Design, Customer Relationship Building, Experience Design, Brand Loyalty, Service Management, Customer experience strategy (CX), Customer Engagement, Service Level, Relationship Management, Service Improvement, Branding, Marketing Strategies, Strategic Marketing, Quality Management, Quality Improvement, Brand Management, Marketing and Public Relations
Mixte · Cours · 1 à 4 semaines

STARWEAVER
Compétences que vous acquerrez: Financial Statement Analysis, Financial Analysis, Business Valuation, Financial Statements, Operational Efficiency, Financial Acumen, Working Capital, Profit and Loss (P&L) Management, Business Metrics, Gross Profit, Operational Analysis, Financial Modeling, Financial Data, Balance Sheet, Return On Investment, General Finance, Finance, Income Statement, Analysis, Market Analysis
Intermédiaire · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Content Performance Analysis, Social Media Marketing, Social Media Strategy, Social Media Campaigns, Digital Media Strategy, Social Media, Social Media Management, Campaign Management, Web Presence, Lead Generation, Social Media Analytics, Content Marketing, Social Media Content, Digital Marketing, Content Strategy, Marketing, Dashboard, Analytics, Media Strategy, Business
Mixte · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Google Gemini, Journey Mapping, AI Enablement, AI Product Strategy, Agentic Workflows, Generative AI Agents, Gemini, No-Code Development, Agentic systems, Prioritization, Strategic Prioritization, Value Engineering, User Flows, Business Transformation, Prototyping, Retail Sales, Case Studies
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Email Marketing, Email Automation, General Data Protection Regulation (GDPR), A/B Testing, Copywriting, Marketing Automation, Campaign Management, Gmail, Compliance Auditing, Data-Driven Marketing, Regulation and Legal Compliance, Target Audience, Auditing, Compliance Management, Customer Relationship Management (CRM) Software, Customer Relationship Management, Marketing Strategy and Techniques, Marketing Planning, Market Analysis, Data Analysis
Débutant · Cours · 1 à 3 mois