About this Course

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Shareable Certificate
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Flexible deadlines
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Beginner Level
Approx. 8 hours to complete
English
Subtitles: English

What you will learn

  • How to listen actively and to highlight the essence of your interlocutor’s statements

  • How to form new constructive behaviors

  • To articulate your thoughts clearly and in a structured way

  • To recognize and regulate emotional state

Skills you will gain

FeedbackRegulation of emotionsConstructive CommunicationActive ListeningClarify questions
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 8 hours to complete
English
Subtitles: English

Offered by

Peter the Great St. Petersburg Polytechnic University logo

Peter the Great St. Petersburg Polytechnic University

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

What is Constructive Communication?

2 hours to complete
5 videos (Total 33 min), 5 readings, 4 quizzes
5 videos
Types of communication5m
Levels of communication and Basic Principle of Social Interaction10m
Johari window8m
The course structure4m
5 readings
Syllabus10m
Join us3m
Workbook5m
Literature10m
Glossary10m
4 practice exercises
Check yourself3m
Check yourself1m
Check yourself1m
Test 1 – Graded Quiz15m
Week
2

Week 2

1 hour to complete

Perception of Information and its Interpretation

1 hour to complete
4 videos (Total 22 min), 1 reading, 4 quizzes
4 videos
Why is interrupting not effective?6m
Conjecturing 3m
The ambiguity of information perception7m
1 reading
Introduction5m
4 practice exercises
Check yourself1m
Check yourself1m
Texts and Questions30m
Test 2 – Graded Quiz 15m
Week
3

Week 3

1 hour to complete

Active Listening for proper understanding, and precise formulation of your thoughts

1 hour to complete
4 videos (Total 24 min)
4 videos
Active listening – basics & techniques10m
Constructive discussion4m
Why is it important to formulate your thoughts accurately?1m
4 practice exercises
Check yourself5m
Check yourself1m
Check yourself1m
Test 3 – Graded Quiz15m
Week
4

Week 4

2 hours to complete

Feedback

2 hours to complete
5 videos (Total 30 min), 1 reading, 4 quizzes
5 videos
Basic rules of giving and receiving feedback 5m
Models of providing feedback4m
Knowledge Implementation and Exercise for training2m
Demonstration of constractive and nonconstractive feedback8m
1 reading
Introduction10m
4 practice exercises
Check yourself3m
Check yourself3m
Questions30m
Test 4 – Graded Quiz 15m

Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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