About this Course

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Shareable Certificate
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Coursera Labs
Includes hands on learning projects.
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Intermediate Level
Approx. 11 hours to complete
English

What you will learn

  • Implement a chat virtual agent using Dialogflow CX.

  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.

  • Identify best practices for development of virtual agents in Dialogflow CX.

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Intermediate Level
Approx. 11 hours to complete
English

Instructor

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week1
Week 1
12 minutes to complete

Course Overview

12 minutes to complete
1 video (Total 2 min), 1 reading
Week2
Week 2
5 hours to complete

Fundamentals of building conversations with Dialogflow CX

5 hours to complete
12 videos (Total 38 min)
Week3
Week 3
4 hours to complete

Scaling with standalone flows

4 hours to complete
14 videos (Total 19 min)
Week4
Week 4
2 hours to complete

Using route groups for reusable routes

2 hours to complete
6 videos (Total 6 min)

Reviews

TOP REVIEWS FROM VIRTUAL AGENT DEVELOPMENT IN DIALOGFLOW CX FOR CITIZEN DEVS

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About the Customer Experiences with Contact Center AI - Dialogflow CX Specialization

Customer Experiences with Contact Center AI - Dialogflow CX

Frequently Asked Questions

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