Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.
This course is part of the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
Virtual Agent Development in Dialogflow CX for Citizen Devs
About this Course
What you will learn
Implement a chat virtual agent using Dialogflow CX.
Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
Identify best practices for development of virtual agents in Dialogflow CX.
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Syllabus - What you will learn from this course
Introduction to course
Fundamentals of building conversations with Dialogflow CX
In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
Scaling with standalone flows
Create separate flows.
Using route groups for reusable routes
Using route groups to make reusable routes and simplify maintenance.
- 5 stars56.52%
- 4 stars34.78%
- 3 stars8.69%
TOP REVIEWS FROM VIRTUAL AGENT DEVELOPMENT IN DIALOGFLOW CX FOR CITIZEN DEVS
Really excellent, instructions were clear and there were zero bugs. I feel like I've actually learned the skills I need, and am getting more comfortable with DFCX
The course does not cover how to webhook to enable meaningful transactions,
Very well-scaled and self-contained course, very good value for money.
Overall this was a solid introduction to DialogFlow CX. The only part that felt lacking was the route group section which I think could impact larger bot design.
About the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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Last Updated: September 1, 2015
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