About this Course

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Shareable Certificate
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100% online
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Intermediate Level

2 years experience as a software developer

Approx. 10 hours to complete
English

What you will learn

  • Use Cloud Firestore to store customer data

  • Implement fulfillment using Cloud Functions to read and write Firestore data

  • Use Dialogflow tools for troubleshooting

  • Describe some third party technology which can enhance the virtual agent

Skills you will gain

Firestore database creationCloud Functions
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

2 years experience as a software developer

Approx. 10 hours to complete
English

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

17 minutes to complete

Course Overview

17 minutes to complete
2 videos (Total 7 min), 1 reading
4 hours to complete

Testing and Logging

4 hours to complete
10 videos (Total 20 min)
5 hours to complete

Taking Actions with Fulfillment

5 hours to complete
12 videos (Total 28 min)
Week
2

Week 2

24 minutes to complete

Integrating Virtual Agents

24 minutes to complete
6 videos (Total 10 min)
1 minute to complete

Course Review

1 minute to complete
1 video (Total 1 min)

About the Customer Experiences with Contact Center AI - Dialogflow CX Specialization

Customer Experiences with Contact Center AI - Dialogflow CX

Frequently Asked Questions

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