About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level
Approx. 11 hours to complete
English

What you will learn

  • Implement a chat virtual agent using Dialogflow ES.

  • Implement a voice virtual agent using Dialogflow ES.

  • Identify best practices for virtual agent development in Dialogflow ES.

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level
Approx. 11 hours to complete
English

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

17 minutes to complete

Course Overview

17 minutes to complete
2 videos (Total 7 min), 1 reading
5 hours to complete

Fundamentals of building conversations with Dialogflow ES

5 hours to complete
13 videos (Total 21 min)
4 hours to complete

Maintaining Context in a Conversation

4 hours to complete
10 videos (Total 32 min)
Week
2

Week 2

2 hours to complete

Moving From Chat to Voice Virtual Agent

2 hours to complete
7 videos (Total 16 min)
minutes to complete

Course Review

minutes to complete
1 video (Total min)

About the Customer Experiences with Contact Center AI - Dialogflow ES Specialization

Customer Experiences with Contact Center AI - Dialogflow ES

Frequently Asked Questions

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