About this Course

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Flexible deadlines
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Beginner Level
Approx. 7 hours to complete
English
Subtitles: English, Japanese

What you will learn

  • Apply communication principles and techniques for in-person and virtual teams

  • Use a science based approach to create impactful presentations

  • Refine your communication style to better persuade and influence others

  • Run more effective and impactful meetings

Skills you will gain

Communication Theoryconflict resolutionMeetingPublic Speaking
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 7 hours to complete
English
Subtitles: English, Japanese

Instructor

Offered by

University of Toronto logo

University of Toronto

Syllabus - What you will learn from this course

Content RatingThumbs Up96%(6,949 ratings)Info
Week
1

Week 1

1 hour to complete

Introduction to Virtual Teams and Virtual Communication

1 hour to complete
10 videos (Total 44 min), 3 readings, 1 quiz
10 videos
What to expect?5m
The 3 traps of communication2m
First trap - Speaking in third person2m
Second trap - Speaking in formal language3m
Third trap - Speaking with too many details5m
Misconceptions, pros & cons7m
Three types of remote teams5m
Confessionals3m
Be so sensitive4m
3 readings
Recognizing the 3 traps10m
To formal or not to formal10m
Why are these terrible?10m
1 practice exercise
Module 1 Quiz5m
Week
2

Week 2

1 hour to complete

Virtual Meetings: Boring to Awesome

1 hour to complete
4 videos (Total 30 min), 1 reading, 1 quiz
4 videos
(QCTT) + (PS) = Awesome9m
Interactive Awesome7m
What is a question?7m
1 reading
Good or Bad?10m
1 practice exercise
Module 2 - Meetings10m
Week
3

Week 3

3 hours to complete

Influence, Power and Questioning Strategies in Virtual Collaboration

3 hours to complete
14 videos (Total 68 min), 7 readings, 1 quiz
14 videos
Hostile (Bullets & Categories)2m
Indifferent (Help & Advice)4m
Uninformed (Empathy & POV)4m
Supportive (Everything and Everybody)7m
Underlying Motivations4m
Achievement3m
Affiliation5m
Power5m
Questions1m
Closed questions2m
Open Questions4m
Strategic Questions6m
Positional vs Principled Bargaining9m
7 readings
Do you want some more?10m
Let's go deep10m
Jedi Mind Tricks10m
Nudging10m
What you thinking about?10m
Does it work?10m
Let's play a game10m
1 practice exercise
Module 3 Quiz5m
Week
4

Week 4

2 hours to complete

Speaking and Presenting in a virtual context

2 hours to complete
7 videos (Total 36 min), 4 readings, 1 quiz
7 videos
Area 477m
Goal Opportunity Statement4m
KNOW-Phrase3m
Belly Button Rule7m
The Lazy Rule3m
Picture Superiority Effect5m
4 readings
Do you remember?10m
Science! Area 4710m
Do you see it?10m
Almost everything10m

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