About this Course

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Approx. 14 hours to complete
English

Skills you will gain

StressOrganizational CultureLeadership And ManagementConflict Management
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 14 hours to complete
English

Offered by

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Saint Petersburg State University

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Introduction to the course; justifying the topic’s relevance; course structure; basic course concepts

2 hours to complete
8 videos (Total 61 min), 1 reading, 1 quiz
8 videos
What is Meant by Conflict and Stress11m
The Relevance of the Topic of the Course3m
The History of Conflict Management13m
The Concept of Conflictology3m
Relationship between Conflictology and Management4m
Interview with a Professor at the Department of Conflict Management, St. Petersburg State University12m
The Importance of Stress Management for a Modern OrganizationInterview with a Professor at the Department of Conflict Management, St. Petersburg State University7m
1 reading
Presentation10m
1 practice exercise
Test30m
Week
2

Week 2

2 hours to complete

Module

2 hours to complete
9 videos (Total 94 min), 2 readings, 1 quiz
9 videos
Basic Concepts and Structure of Organizational Culture​. Part 16m
​Basic Concepts and Structure of Organizational Culture​. Part 215m
The Structure of Organizational Culture ​8m
The Process of Forming an Organizational Culture. Part 113m
The Process of Forming an Organizational Culture. Part 2.15m
The Process of Forming an Organizational Culture. Part 310m
​Digital Organizational Culture: The BCG Approach12m
Digital Organizational Culture: Microsoft's Approach​10m
2 readings
Presentation10m
Additional materials10m
1 practice exercise
Test30m
Week
3

Week 3

3 hours to complete

Module

3 hours to complete
10 videos (Total 152 min), 2 readings, 1 quiz
10 videos
Analysis of Conflict Dynamics6m
Classification of Conflicts in the Organization9m
Analysis of the Causes of Conflicts in the Organization12m
Case Studies on the Analysis of the Causes of Organizational Conflicts: Movie Fragments25m
Strategies and Techniques for Overcoming Organizational Conflicts15m
Video Case on the Strategies of K. Thomas: Scenes, Analysis, Summary of Material13m
Alternative Access Permission Methods17m
Interview with a Certified Mediator22m
Interview with an Organizational Psychologist and a Master Class21m
2 readings
Presentation10m
Additional materials10m
1 practice exercise
Test30m
Week
4

Week 4

2 hours to complete

Module

2 hours to complete
9 videos (Total 94 min), 2 readings, 1 quiz
9 videos
Types of Business Negotiations6m
Structure of Business Negotiations6m
Negotiation Strategies8m
Negotiating Cases: Movie Fragments23m
The Concept and Essence of NLP3m
The Methodology of Applying NLP in Business Negotiations9m
Workshop on the Use of NLP Techniques in Negotiations29m
Fundamentals of Physiognomy, Graphology and Other Assessment methods4m
2 readings
Presentation10m
Additional materials10m
1 practice exercise
Test30m

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