About this Course

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Learner Career Outcomes

25%

started a new career after completing these courses

18%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 4 hours to complete
English

Skills you will gain

Active ListeningCommunicationManagementCollaboration

Learner Career Outcomes

25%

started a new career after completing these courses

18%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 4 hours to complete
English

Offered by

Placeholder

University of California, Irvine

Syllabus - What you will learn from this course

Content RatingThumbs Up96%(3,223 ratings)Info
Week
1

Week 1

1 hour to complete

Getting Started

1 hour to complete
1 video (Total 3 min), 3 readings
1 video
3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hour to complete

Active Listening Skills

1 hour to complete
9 videos (Total 32 min)
9 videos
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
Week
2

Week 2

1 hour to complete

Communication Problems and Skills

1 hour to complete
9 videos (Total 27 min)
9 videos
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
Week
3

Week 3

2 hours to complete

Usable Plan

2 hours to complete
9 videos (Total 33 min)
9 videos
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
21 minutes to complete

Course Wrap-up

21 minutes to complete
1 video (Total 1 min), 2 readings
1 video
2 readings
Message from UCI Extension10m
Post-Course Survey10m

Reviews

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About the Conflict Management Specialization

Conflict Management

Frequently Asked Questions

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