About this Course

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Learner Career Outcomes

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started a new career after completing these courses

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got a tangible career benefit from this course

10%

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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 6 hours to complete
English
Subtitles: English, Korean, Vietnamese, Spanish

Skills you will gain

Active ListeningCommunicationManagementCollaboration

Learner Career Outcomes

25%

started a new career after completing these courses

20%

got a tangible career benefit from this course

10%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 6 hours to complete
English
Subtitles: English, Korean, Vietnamese, Spanish

Offered by

University of California, Irvine logo

University of California, Irvine

Syllabus - What you will learn from this course

Content RatingThumbs Up96%(2,941 ratings)Info
Week
1

Week 1

1 hour to complete

Getting Started

1 hour to complete
1 video (Total 3 min), 3 readings
1 video
3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hour to complete

Active Listening Skills

1 hour to complete
9 videos (Total 32 min)
9 videos
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
Week
2

Week 2

2 hours to complete

Communication Problems and Skills

2 hours to complete
9 videos (Total 27 min)
9 videos
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
Week
3

Week 3

3 hours to complete

Usable Plan

3 hours to complete
9 videos (Total 33 min)
9 videos
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
21 minutes to complete

Course Wrap-up

21 minutes to complete
1 video (Total 1 min), 2 readings
1 video
2 readings
Message from UCI Extension10m
Post-Course Survey10m

Reviews

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About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.