By Manuel A F•
This course helps me to improve my skills and understanding of the technology and tool for future Call Center Ai projects
By roumon a f•
By Andrew I•
Overall, very informative and well structured course. Would encourage the following as, what I would consider, improvements: (a) some revision of instructions in the the labs (b) speedier delivery in some modules e.g. faster speaking pace, less spelling out of illustrations and what is displayed (for example..."the account number might be '1422441122'...do you really need to read that out slowly? if it makes sense to say it, choose a shorter number).
By Giulio P•
The course is nice. Lab sessions should be improved. In the week 2 lab session a note that functions must be saved separately from the agent would be very helpful.