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Learner Reviews & Feedback for Contact Center AI: Building a Dynamic Virtual Agent by Google Cloud

18 ratings
4 reviews

About the Course

Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations, more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following types of roles: • Architects and systems integrators implementing Contact Center AI • Conversational Architects • Contact center virtual agent and application developers • Business managers Prerequisite: Before taking this course, learners should have completed the "Contact Center AI Conversational Design with Dialogflow" course....

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1 - 4 of 4 Reviews for Contact Center AI: Building a Dynamic Virtual Agent

By Manuel A F

Feb 5, 2021

This course helps me to improve my skills and understanding of the technology and tool for future Call Center Ai projects

By roumon a f

Apr 26, 2021

très satisfait

By Andrew I

Dec 28, 2020

Overall, very informative and well structured course. Would encourage the following as, what I would consider, improvements: (a) some revision of instructions in the the labs (b) speedier delivery in some modules e.g. faster speaking pace, less spelling out of illustrations and what is displayed (for example..."the account number might be '1422441122' you really need to read that out slowly? if it makes sense to say it, choose a shorter number).

By Giulio P

May 26, 2021

The course is nice. Lab sessions should be improved. In the week 2 lab session a note that functions must be saved separately from the agent would be very helpful.