About this Course

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Intermediate Level

Completed the "CCAI Conversational Design and Fundamentals of Dialogflow" course. Knowledge of a programming language such as Python or JavaScript .

Approx. 9 hours to complete
English

What you will learn

  • Implement a voice virtual agent.

  • Describe options for storing parameters and fulfilling user requests.

Skills you will gain

FulfillmentVoiceCloud Functions
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level

Completed the "CCAI Conversational Design and Fundamentals of Dialogflow" course. Knowledge of a programming language such as Python or JavaScript .

Approx. 9 hours to complete
English

Offered by

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Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

10 minutes to complete

Welcome to Contact Center AI: Building a Dynamic Virtual Agent

10 minutes to complete
1 video (Total 3 min), 2 readings
2 hours to complete

Moving From Chat to Voice Virtual Agent

2 hours to complete
7 videos (Total 16 min)
Week
2

Week 2

4 hours to complete

Taking Actions with Fulfillment

4 hours to complete
12 videos (Total 36 min)
Week
3

Week 3

3 hours to complete

Testing and Logging

3 hours to complete
10 videos (Total 32 min)

Reviews

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About the Customer Experiences with Contact Center AI Specialization

Customer Experiences with Contact Center AI

Frequently Asked Questions

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